Junior Salesforce Administrator / Business Analyst

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October 11

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ABX

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Packaging • Food • Healthcare

ABX is a dedicated flexible packaging supplier that specializes in providing innovative and sustainable packaging solutions tailored for various industries including food, beauty, healthcare, and industrial markets. With extensive experience and a comprehensive suite of products, ABX focuses on delivering high-performance films, labels, pouches, and customized packaging solutions, aiming to optimize brand visibility and product protection. Their commitment to understanding client needs allows them to effectively solve complex packaging challenges and build strong partnerships.

501 - 1000 employees

📋 Description

• Salesforce Administration: Maintain and Optimize Salesforce: Handle daily administration of Salesforce Lightning instances, including user access, profile settings, and security. • Build and Customize Salesforce: Create and manage custom objects, fields, page layouts, and use automation tools (Flow, Process Builder, Workflows, Validation Rules) to streamline processes. • Provide User Support: Troubleshoot Salesforce issues, offer technical assistance, and ensure smooth system operation for all users. • Manage Data Effectively: Perform data imports, exports, and cleansing using tools like Salesforce Data Loader and change sets. • Document Salesforce Configurations: Keep detailed records of Salesforce setups and processes for future reference. • Business Analysis: Gather and Define Requirements: Work with various teams to collect business needs and define project scopes. • Translate Needs into Actions: Convert business requirements into clear tasks and user stories. • Create Project Documentation: Develop detailed documentation, including requirement specifications, project scopes, user stories/jira cards, user guides, and process flows. • Identify System Improvements : Help find opportunities to improve Salesforce by gathering user feedback and analyzing requirements. • Facilitate Stakeholder Communication: Assist in managing stakeholder expectations, gathering requirements, and developing process flows and user stories. • Collaboration and Communication: Work with Senior Team Members: Collaborate with senior Salesforce Administrators and Developers to implement solutions and improvements. • Communicate Clearly: Effectively communicate with stakeholders at all levels. • Participate in Team Activities: Join regular team meetings and share knowledge with colleagues. • Attend Local Events: Participate in quarterly in-person Salesforce/Company events and other required meetings within the Klang Valley region.

🎯 Requirements

• Minimum 1 year of previous experience as a Salesforce Administrator/Business Analyst/Consultant, with strong understanding of Salesforce administration and configuration. • Experience working within an Agile environment. • Good communication and collaboration skills. • Must be based in Malaysia, preferably within the Klang Valley region, to facilitate quarterly in-person meetings and events. • Technical Skills: Salesforce admin knowledge including permission control, automation tools (e.g., Flow, Process Builder, Workflow). • Experience using tools such as Salesforce Data Loader and change set migration tools. • Hands-on experience using flow-chart tools (Lucid Chart, Miro etc.). • Microsoft Office proficiency. • Familiarity with relational databases and SQL (desirable). • Salesforce certifications (desirable).

🏖️ Benefits

• A dynamic and challenging work environment with opportunities for professional growth. • A company committed to developing you personally and professionally. • A collaborative and supportive work environment with regular virtual and in-person team events. • Remote/Work-from-home flexibility.