ERP Systems Administrator – IFS

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October 29

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Abzena

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Biotechnology • Pharmaceuticals • Healthcare Insurance

Abzena is a leading biopharmaceutical Contract Development and Manufacturing Organization (CDMO) and Contract Research Organization (CRO) focused on complex biologics, bioconjugates, and antibody-drug conjugates (ADCs). With over 20 years of expertise, Abzena provides fully integrated drug discovery, development, and GMP manufacturing services that span from the initial stages through to commercial production. The company prides itself on its commitment to quality and innovation, helping clients bring life-changing medicines to patients more efficiently.

501 - 1000 employees

Founded 2001

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

📋 Description

• Serves as primary Subject Matter Expert (SME) for the IFS ERP system • Works closely with vendors, contractors and the development teams to resolve certain issues that cannot be resolved in-house • Establishes and maintain effective working relationships with end users and suppliers • Maintains security administration of ERP system and ensures users have proper access levels to the appropriate functionality • Develops and maintains a knowledge base of best practices for end users • Authors and maintains the user manual for staff • Ensures strict adherence to software licensing rules and maintains careful records • Responds promptly to end user and management needs and meets all SLAs • Talks staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues • Analyzes software application issues and determines effective course of action to improve operational functionality • Participates in after-hours support during evenings and weekends as needed • Leads the evaluation, testing, and implementation of new modules and upgraded software • Interfaces with the software vendors for any application bug resolution or application maintenance issues • Participates in disaster recovery planning and testing • Tests and evaluates new product features from the supplier • Participates in routine meetings related to the ERP system and core IT Operational systems • Proactively anticipates issues and make recommendations • Carries out any other duties that are reasonably requested • Operates to the highest ethical and moral standards. • Complies with Abzena's policies and procedures. • Communicates effectively with clients, supervisors, colleagues and staff. • Participates effectively as a team player in all aspects of Abzena's business. • Adheres to quality standards set by regulations and Abzena policies, procedures, and mission. • Performs other duties as assigned.

🎯 Requirements

• At least three (3) years of experience in a similar role • At least two (2) years of experience using the ERP system from IFS • Proven ability to provide strong initiatives, establish personal goals, and take responsibility for meeting them within defined timelines • Proven ability to function in a dynamic environment subject to spontaneous changes in schedules and priorities • Experience in customer service • Working knowledge of GCP, cGMP and/or ICH guidelines