Director, Family Support Educator

Job not on LinkedIn

November 24

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $202.2k - $242k / year

⏰ Full Time

🔴 Lead

👔 Director

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Acadia Pharmaceuticals Inc.

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Pharmaceuticals • Biotechnology • Healthcare Insurance

Acadia Pharmaceuticals Inc. is a pharmaceutical company specializing in breakthroughs in neuroscience to enhance lives. For over 30 years, Acadia has been at the forefront of healthcare, pioneering treatments for conditions like Parkinson’s disease psychosis and Rett syndrome. The company's focus is on developing innovative and novel medicines that address unmet medical needs, especially in therapeutic areas with high demand, such as Prader-Willi syndrome, Alzheimer’s disease psychosis, and other central nervous system disorders. Acadia is dedicated to elevating life by embracing diverse perspectives, fostering collaboration, and advancing scientific research and development.

501 - 1000 employees

Founded 1993

💊 Pharmaceuticals

🧬 Biotechnology

⚕️ Healthcare Insurance

💰 $287.5M Post-IPO Equity on 2019-09

📋 Description

• Manage and develop the performance of FSE Leads and FSE team members; manage time among the team • Lead execution of strategic and tactical patient education and One Acadia initiatives • Monitor and manage compliance adherence • Drive change/resolution of escalations, complaints, and/or communication issues for internal and external stakeholders • Serve as the primary representative for FSE team with cross functional, collaborative partners, including but not limited to: leaders for Patient Support and Distribution, CIAO, Access and Reimbursement, Marketing, and Sales • Work in collaboration with cross-functional partners to: • Review and assist with training and onboarding of new FSE LEAD and FSE team members • Manage the evolution of the FSE team as the business needs and market dynamics evolve • Develop and drive appropriate metrics and MBO plans to measure performance and communicate those metrics to internal stakeholders • Deliver results on key business goals, as set forth each quarter • Provide reporting, analytics, and insights, as appropriate, based on FSE data collection • Ensure exceptional customer experience, internally and externally, through strong collaboration and operational execution of initiatives, services, and processes • Participate in executive meetings, including but not limited to, commercial leadership team, executive leadership team, and/or other meetings, as appropriate, and assist with slide development and storyboarding for these meetings • Plan and prepare for national and regional commercial field meetings • Offer in-field coaching opportunities for FSE Leads and FSEs • Lead by example • Conduct performance reviews and evaluations of FSE Leads, and ensure they are positioned to deliver these to their direct reports • Conduct performance reviews and evaluations of FSEs in Leads absence • Recruit and hire new Lead FSEs and FSEs, as necessary to fill vacancies • Manage the ongoing training, development, engagement, and culture of the entire FSE team

🎯 Requirements

• Bachelor’s degree required, with 15 years of relevant experience in Patient Support Services, Access, National Accounts, Specialty Pharmacy, Nursing, or related fields. MBA is a plus. • A minimum of 5 years in a leadership role within Patient Support Services, Market Access, Patient Education, National Accounts, Sales Management, Clinical Education, or Access Leadership. • In-depth experience in account management and patient/caregiver education • Strong background and understanding of field environment in healthcare industry • Strong background and understanding of Rare Disease space • Proficiency at creating and communicating a clear vision among team members • Track record of increased responsibilities • Strong history of successful cross-functional collaboration and leadership presence

🏖️ Benefits

• Competitive base, bonus, new hire and ongoing equity packages • Medical, dental, and vision insurance • Employer-paid life, disability, business travel and EAP coverage • 401(k) Plan with a fully vested company match 1:1 up to 5% • Employee Stock Purchase Plan with a 2-year purchase price lock-in • 15+ vacation days • 13 -15 paid holidays, including office closure between December 24th and January 1st • 10 days of paid sick time • Paid parental leave benefit • Tuition assistance