Mid-Level ServiceNow Developer

🕒 July 20

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $91.3k - $184.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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Accenture Federal Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Accenture Federal Services is a division of Accenture that focuses on delivering technology and consulting services to the U. S. federal government. With capabilities in cloud, cybersecurity, data and artificial intelligence, digital engineering, and emerging technologies, Accenture Federal Services supports federal agencies in achieving mission-critical outcomes through innovation and technological advancement. The company emphasizes building secure, scalable solutions, enhancing decision-making with data-driven insights, and transforming digital infrastructures to meet complex governmental needs. By leveraging advanced R&D and human-centered design, they aim to improve the performance and resilience of government operations.

📋 Description

• Design, develop, and configure custom applications, workflows, UI components, and platform features within ServiceNow. • Build and modify Script Includes, Business Rules, UI Actions, Client Scripts, data policies, Flow Designer flows, and related components. • Leverage AI tools and large language models (LLMs) — such as GitHub Copilot, Codex, ChatGPT, and Claude — to accelerate development, improve code quality, generate boilerplate scripts, and troubleshoot platform issues faster. • Use AI-assisted development techniques to auto-generate ServiceNow scripts, Flow Designer logic, and integration payloads from plain-language requirements. • Build and configure ServiceNow Now Assist features, including generative AI-powered Virtual Agent conversations, AI Search, and Predictive Intelligence models. • Integrate external AI/ML APIs (e.g., OpenAI, Azure OpenAI, Google Gemini) into ServiceNow workflows via Integration Hub or REST APIs to enable intelligent automation. • Design and implement prompt engineering strategies within ServiceNow's Now Assist and Virtual Agent frameworks to produce accurate, context-aware AI responses. • Support the development of AI-enhanced ITSM capabilities such as auto-classification of incidents, intelligent ticket routing, and anomaly detection using ServiceNow's ML plugin. • Write unit tests and assist in developing automated test suites using ServiceNow ATF. • Build and maintain integrations using REST/SOAP APIs, and troubleshoot integration issues with assistance from senior team members. • Work on defect resolution, enhancements, and operational support needs. • Partner with business analysts, testers, and senior developers to interpret requirements and translate them into working solutions. • Stay current with ServiceNow platform releases, Now Assist updates, and the evolving AI/ML landscape as it applies to enterprise service management.

🎯 Requirements

• 3+ years of software development experience. • 2+ years hands-on development experience on the ServiceNow platform. • Strong proficiency with JavaScript and familiarity with ServiceNow's server/client scripting model. • Demonstrated experience using AI coding assistants (GitHub Copilot, Codex, or similar) to accelerate and improve development work. • Working knowledge of AI/ML concepts including prompt engineering, LLM APIs, and automation techniques applicable to the ServiceNow platform. • Hands-on experience with ServiceNow's AI/ML capabilities — including Virtual Agent, Predictive Intelligence, Now Assist, or AI Search — is strongly desired. • Experience with ServiceNow ATF or other automated testing approaches. • Ability to interpret functional requirements and turn them into technical specifications and working features. • Strong verbal and written communication skills. • Excellent analytical and troubleshooting skills. • ServiceNow Certified System Administrator (CSA). • Bachelor's degree in Computer Science or another technical field — or equivalent experience.

🏖️ Benefits

• You can find more information on benefits here.