Corporate Travel Consultant

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Internova Travel Group

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B2B • B2C • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

5001 - 10000 employees

Founded 2008

🤝 B2B

👥 B2C

📋 Description

• The Corporate Travel Consultant will offer best in class travel consultation to Altour clients • In this role, you will quote and book accurate domestic & international air, car and hotel reservations • This role has a required schedule of Monday-Friday 12:00pm-9:00pm ET • Service inbound corporate travel requests in a virtual call center environment • Delivery extraordinary customer service to all Altour clients • Greet all clients with enthusiasm • Provide consultative service to travelers and travel arrangers throughout the booking process • Complete all reservations in an accurate and timely manner • Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act • Secure the lowest air/car/hotel rates available at time of booking • Utilization of client and Altour negotiated programs when applicable • Utilize GDS low fare search capabilities • Maintain goal expectations in the following areas: Productivity – measured by transactions per day. Quality – minimal customer service issues. Customer experience – measured through call monitoring performance

🎯 Requirements

• Must pass GDS assessment • Typing speed of at least 45 WPM • 5 years’ travel selling experience • 5+ years’ customer service experience, preferably in the travel industry • Exceptional/above & beyond, proactive customer service approach • Excellent travel industry knowledge • Mastery in Sabre GDS • GDS formats, short cuts, enhancements, pricing • Corporate travel experience required • Experience in international travel bookings and process • Experienced handling of multiple accounts • Exceptional communication skills both written and oral • Embrace change, adaptable, viewed as a leader • Leadership Abilities: Has strong understanding of own skill set and development opportunities • Takes direction, offers suggestions, and asks for appropriate guidance when applicable • Demonstrates exceptional teamwork • Proactively offers support when ability matches need • Acts as a leader among peers • Thanks peers for support they have provided • Consistently demonstrates master of the guiding principles in daily work habits • Ability to provide constructive feedback to peers and leaders when appropriate • Ability to handle most difficult situations • May seek minimal guidance, but generally has solution at hand • Able to support peers in decision making • Knows when to escalate to a leader • Strong understanding of key Altour initiatives and employs strong change management skills consistently

🏖️ Benefits

• choice of two medical plans and two dental plans • vision insurance • flexible spending accounts (FSAs) • company-paid life insurance and AD&D • optional additional life insurance and AD&D • disability insurance • paid parental leave • paid time off • 401k Plan with company match • discounted employee travel options • access to LinkedIn Learning webinars and courses • discounted pet insurance and auto, home, & renters insurance