Senior Account Manager

🕒 July 13

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

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Acrisure

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Acrisure is a company that provides a wide range of insurance, risk management, and financial services solutions. They offer personal insurance, mortgages, business insurance, and employee benefit services, as well as cybersecurity and managed IT resources. Acrisure is known for expanding their reinsurance capabilities internationally and has garnered recognition such as the 'Broker of the Year' award. The company is also involved in community outreach and partnerships, such as with the Pittsburgh Steelers. Acrisure is committed to delivering innovative solutions and maintaining strong industry leadership.

📋 Description

• Serve as the primary relationship manager for assigned strategic client accounts • Build and maintain strong partnerships through regular communication, business reviews, and proactive account management • Lead client onboarding activities and support successful implementation and transition of new accounts • Partner with internal claims leadership to ensure operational performance aligns with client expectations and service commitments • Coordinate cross-functional teams to resolve client issues, manage escalations, and deliver effective solutions • Monitor account performance, identify trends, and recommend opportunities to improve service delivery and client satisfaction • Facilitate client meetings, operational reviews, and strategic planning discussions • Maintain accurate account documentation, service plans, and client communications • Develop a thorough understanding of each client's business objectives and claims programs to provide strategic guidance • Support client retention initiatives by delivering exceptional service and fostering long-term partnerships • Perform additional duties and projects as assigned

🎯 Requirements

• 10+ years of experience in claims administration, claims leadership, or account management required • Experience working for a third-party administrator (TPA), insurance carrier, insurance brokerage, or claims organization required • Strong understanding of commercial claims operations and claims administration required • Experience managing complex client relationships and serving as the primary contact for strategic accounts required • Experience leading client implementations, account transitions, or ongoing service delivery initiatives required • Previous experience as a Claims Supervisor, Claims Manager, Account Manager, or similar leadership role highly beneficial • Ability to build trusted relationships with executive-level clients and internal stakeholders • Excellent communication, presentation, negotiation, and problem-solving skills • Strong organizational skills with the ability to manage multiple high-profile accounts and competing priorities • Proficiency with Microsoft Office and CRM or account management systems beneficial

🏖️ Benefits

• Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. • Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. • Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. • Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.