Project Manager – Services

2 days ago

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Actionstep

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SaaS • B2B • Legal Services

Actionstep is a modern, adaptable law firm management platform that provides midsize law firms with tools to transform their practices into top-performing businesses. With features like document automation, client intake, workflow automation, and comprehensive legal accounting, Actionstep helps firms work efficiently, delight clients, manage profitability, grow sustainably, and oversee operations. The platform incorporates AI to streamline legal processes, improve time capture, client intake, filing, and administration, while safeguarding client and firm data. Actionstep supports various areas of law practice such as bankruptcy, family, and litigation law, and integrates with Microsoft Office 365 to enhance productivity across legal operations.

51 - 200 employees

☁️ SaaS

🤝 B2B

💰 Venture Round on 2020-09

📋 Description

• Oversee Actionstep’s involvement in Certified Consulting Partner (CCP)-led implementations, ensuring strong coordination between partners, customers, and internal teams. • Manage internal implementations and professional services projects directly, delivering within agreed scope, budget, and timeline. • Track overall delivery performance across the partner portfolio, identifying trends, risks, and systemic challenges. • Act as the escalation and coordination point for delivery challenges raised by partners or internal teams, facilitating swift and effective resolution. • Participate in regular partner performance reviews, contributing insights and recommending improvements to governance and delivery quality. • Collaborate with the Lead PMO and Services leadership to refine partner governance models and ensure consistent application across regions. • Facilitate onboarding and training for Certified Consulting Partners (CCPs) by coordinating resources, scheduling sessions, and ensuring materials are current and complete. • Create and maintain project documentation, templates, and process guides to ensure consistency and scalability. • Partner with the PMO to maintain and improve delivery frameworks, documentation, and tools that support project and partner success. • Contribute to the definition and refinement of delivery metrics, project standards, and governance processes. • Build and maintain strong relationships with partners and internal stakeholders, ensuring alignment and collaboration across all project phases. • Deliver consistent, transparent communication on project status, issues, and dependencies.

🎯 Requirements

• 3–5+ years of experience in SaaS implementation, professional services, or delivery operations, with a track record of driving outcomes in fast-paced, ambiguous environments. • Strong stakeholder engagement and communication skills, able to translate between business and technical perspectives with clarity and confidence. • Proven ability to take ownership, solve problems creatively, and adapt quickly when challenges arise. • Highly organized and proactive, with the ability to manage multiple priorities and maintain momentum across parallel workstreams. • Collaborative and resourceful — comfortable working independently but always ready to rally others to solve a problem or get a project unblocked. • Experience in legal technology, SaaS delivery, or professional services environments. • Exposure to partner governance, enablement, or channel delivery frameworks. • Familiarity with project delivery tools such as Asana, Jira, or similar systems. • Formal training or certification in project management

🏖️ Benefits

• Robust medical, dental, vision offerings • RRSP with company match • Flexible working and PTO • Take your birthday off • Frequent team building events • Fantastic training and development opportunities