Renewals Manager

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November 15

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ActiveProspect

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Marketing • Compliance • Technology

ActiveProspect is a technology company specializing in consent-based marketing solutions that help businesses streamline their lead-buying processes. Their platform focuses on acquiring qualified prospects, protecting against litigation risk through documented proof of consent, and enhancing lead quality. ActiveProspect's key products include TrustedForm for independent lead certification and legal compliance, LeadConduit for optimizing lead acquisition, and LeadsBridge for automating workflows. The company serves industries such as insurance, financial services, home services, and more, providing tools for marketers to acquire leads at scale while ensuring compliance with legal standards like TCPA. With over 20 years in the industry, ActiveProspect brings transparency and trust to online lead generation.

51 - 200 employees

Founded 2015

📋 Compliance

💰 Series A on 2020-04

📋 Description

• Own complex conversations related to customer renewals, including pricing discussions, contract structuring, and negotiation strategy. • Serve as the primary point of contact for renewal negotiations, working collaboratively with Customer Success Managers (CSMs) • Closes >95% of renewal deals on time and in alignment with margin and pricing policies. • Act as a commercial ombudsman, buffering customer relationships from friction around pricing or contract changes. • Collaborate as needed with Legal and Finance to manage approvals, redlines, term modifications, and compliance with margin and pricing policies. • Manage Price Increases and product versioning in renewals • Actively manage a pipeline of upcoming renewal opportunities, ensuring timely engagement and deal progression. • Collaborate with Revenue Operations to maintain accurate forecasting, renewal stage tracking, and reporting in CRM systems. • Escalate risks and collaborate with internal teams to develop mitigation strategies for at-risk renewals. • Informs product and pricing strategy by surfacing trends and feedback from renewal negotiations. • Craft renewal offers that balance customer value and company objectives, taking into account usage, growth potential, and account health. • Partner with Finance and Legal to align contract terms, pricing models, and approval processes for each deal. • Recommend and execute discounting or bundling strategies as needed, within established margin and policy guidelines. • Ensure contracts are executed efficiently, accurately, and in compliance with internal approval workflows.

🎯 Requirements

• 3–5 years of experience in customer renewals, deal desk, sales, customer success, or revenue operations—preferably in a B2B SaaS environment. • Demonstrated success in negotiating commercial terms and closing renewal or expansion deals. • Strong understanding of SaaS pricing models, contract structures, and revenue levers (e.g., usage-based pricing, license tiers, upsell paths). • Confident negotiator with a consultative, win-win approach to resolving objections and closing business. • Experience working with Legal and Finance on contract redlines, approvals, and margin considerations. • Proficiency in CRM tools like Salesforce, with familiarity in CPQ, CLM, and contract tracking tools. • Comfortable working with spreadsheets, quoting tools, and internal financial systems to manage and analyze deal data. • Excellent communication and interpersonal skills—able to work cross-functionally and build trust with internal stakeholders and external clients. • Strong written and verbal communication, including the ability to clearly explain complex pricing or contractual topics. • Highly organized and detail-oriented, with the ability to manage multiple deals simultaneously while maintaining data accuracy. • Comfortable working in a deadline-driven environment with evolving processes and priorities. • Minimum 5-10% travel required.

🏖️ Benefits

• A collaborative work environment with the freedom and opportunities of a startup culture • A global, remote-first company that encourages occasional team get-togethers • Life and work balance • Flexible vacation time • Retirement plan matching up to 3% of your salary • Varied options for health, dental, vision, disability and life insurance