Customer Success Manager – Channel Partners

🕒 August 11

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Acumatica

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🏭 Manufacturing

💼 Consulting

📦 Logistics

💰 $25M Series C on 2018-06

Manufacturing • Consulting • Logistics

Acumatica is a leading provider of cloud-based Enterprise Resource Planning (ERP) software, offering a comprehensive suite of business management applications. Their platform is designed to help midmarket companies streamline operations and improve efficiency through integrated solutions for financial management, construction, distribution, manufacturing, and retail management. Known for its exceptional usability and flexible licensing options, Acumatica provides tools that empower collaboration, automation, and real-time insights across multiple business departments. Their solutions are industry-focused, helping companies connect and manage every aspect of their business in the cloud, enabling growth and innovation through modern, cross-module workflows.

📋 Description

• Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals through effective territory management • Coach and teach partners’ Customer Success Managers how to excel at customer success • Own and manage customer escalations and coordinate across departments through final resolution • Assist partner Customer Success Managers with policy and license questions • Contribute to Customer Success best practices

🎯 Requirements

• 5+ years of SaaS or ERP experience, preferably in Sales, Implementation, or Support roles • Located in the USA • Excellent oral and written communication skills • Ability to work efficiently and effectively in a telecommuted, mostly distributed company • Ability to listen, ask questions, build consensus, de-escalate, and solve ambiguous problems • Experience coaching and teaching Customer Success Managers • Experience with high-stakes account management, subscription renewals, churn/contraction mitigation, and expansion • Passion for driving customer satisfaction and making sound business decisions • Ability to learn and share new software, processes, and policies • Quick learner who is resourceful, self-directed, and able to work independently • Detail-oriented and organized • Ability to interact effectively with C-level executives of companies with 100+ employees • Ability to manage tense situations and bring them to effective resolution • Ability to handle diverse workloads and prioritize effectively • Willingness to contribute to overall team success

🏖️ Benefits

• Annual bonus eligibility for certain roles • Stock eligibility for certain roles • Sales incentives based on revenue or utilization for certain roles • Medical, dental, and vision insurance for US-based employees and dependents • Employer-paid Short-Term/Long-Term Disability coverage • Employer-paid Basic life coverage • 401(k) plan with company match • Flexible time off • Sick and safe leave