Senior Product Manager – Logistics

October 31

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Addi

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Addi es una empresa de tecnología que busca impulsar y habilitar el comercio digital en Latinoamérica. En Addi queremos que las personas compren lo que quieran, cuando quieran, de forma fácil, rápida y transparente. Como debe ser.

201 - 500 employees

📋 Description

• Spearhead the design and launch of a partner-based virtual logistics network to take full ownership of the post-purchase experience, thereby boosting customer trust and driving repeat purchases through a reliable delivery and a seamless 'Credit Guarantee' process. • Develop and present a comprehensive strategic plan and product roadmap for the virtual model, securing full buy-in from leadership and key partners to greenlight the pilot phase. • Implement the end-to-end "Credit Guarantee" and returns product, ensuring valid customer claims are processed within 48 hours and achieving customer satisfaction. • Expand the virtual pilot to cover marketplace order volume, demonstrating the model's scalability and positive impact on key operational metrics. • Define and track cost-per-delivery metrics, achieving a reduction in average fulfillment cost for pilot merchants compared to the existing decentralized model.

🎯 Requirements

• Minimum 5+ years as a Product Designer, with significant experience in Fintech, Banking, or complex financial services (B2C or B2B2C). • Strategic Thinking, proven ability to translate ambiguous business goals and financial requirements into a clear, long-term design vision and actionable roadmap. • Demonstrated track record of leading the full design lifecycle, from initial research and concepting through final pixel polish, launch, and post-launch iteration based on performance data. • Acts as a self-starter who proactively identifies revenue/engagement opportunities or risks and drives solutions without extensive prompting. • Strong proficiency in high-fidelity prototyping, advanced interaction design, and using Figma for both high-fidelity mockups and systemic component management. • Deep understanding of holistic user flows across complex financial funnels (UX) and the ability to design interfaces for regulated, high-stakes transactions. • Proven ability to define, evolve, and implement components and principles within a Design System to ensure consistency and scalability across multiple product streams. • Expertise in designing and analyzing usability tests, interpreting data analytics, and translating quantitative/qualitative research insights into actionable, prioritized design decisions. • Acts as a strong user advocate, capable of clearly articulating design vision, user needs, and project risks to senior leadership, Engineering, and Product Management. • Proven ability to build trust and consensus across disciplines, guiding cross-functional teams toward the optimal user outcome while managing competing business/technical constraints. • Exceptional skill in soliciting, filtering, and synthesizing constructive feedback from diverse stakeholders into focused, iterative design improvements.

🏖️ Benefits

• Work on a problem that truly matters – We are redefining how people shop, pay, and bank in Colombia, breaking down financial barriers and empowering millions. Your work will directly impact customers' lives by creating more accessible, seamless, and fair financial services. • Be part of something big from the ground up – This is your chance to help shape a company, influencing everything from our technology and strategy to our culture and values. You won’t just be an employee—you’ll be an owner • Unparalleled growth opportunity – The market we’re tackling is massive, and we’re growing faster than almost any fintech lender at our stage. If you’re looking for a high-impact role in a company that’s scaling fast, this is it. • Join a world-class team – Work alongside top-tier talent from around the world, in an environment where excellence, ownership, and collaboration are at the core of everything we do. We care deeply about what we build and how we build it—and we want you to be a part of it. • Competitive compensation & meaningful ownership – We believe in rewarding our talent. You’ll receive a generous salary, equity in the company, and benefits that go beyond the basics to support your growth.