Customer Success Manager

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November 6

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Addium

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Agriculture • Science • Hardware

Addium is a data-driven agtech company that develops scientific sensors and analytics software to improve food and agricultural production. They combine precise sensor hardware with analytics and software tools to monitor controlled-environment agriculture, ensure food safety and quality, and provide actionable insights for producers and processors. Headquartered in Pullman, WA, Addium positions itself as a B2B provider focused on applying science and data to optimize production processes and regulatory compliance.

51 - 200 employees

Founded 2022

🌾 Agriculture

🔬 Science

🔧 Hardware

📋 Description

• Schedule and run onboarding calls, ensuring all hardware is registered, configured, and connected. • Act as the first point of contact for inbound calls and emails; route issues to the appropriate Support Specialist in Salesforce Service Cloud. • Track and trigger CTAs in Gainsight (training milestones, health checks, renewal readiness). • Keep customer records and case history up-to-date in Salesforce. • Monitor customer engagement and usage metrics to flag early signs of risk or expansion opportunity. • Partner with Tech Support, Manufacturing, and Sales to ensure a seamless customer experience.

🎯 Requirements

• 2+ years in Customer Success, Support, or Client Services — ideally with a background in horticulture, controlled-environment agriculture, or cultivation operations. • Comfortable discussing cultivation basics (climate, irrigation, fertigation, data logging). • Salesforce Service Cloud experience required; Gainsight experience a plus. • Exceptional organizational skills with a bias for action and accountability. • Comfortable in a self-directed environment — able to prioritize tasks with minimal supervision.

🏖️ Benefits

• Competitive salary • Comprehensive medical, dental, and vision insurance • 401(k) retirement plan with a company match (up to 4% after your first year) • Paid Time Off, Sick Leave, and 11 Paid Holidays • Ongoing learning and development opportunities to support your growth • Clear paths for career advancement as you grow with us • Company-paid life and disability insurance for peace of mind • Health savings account and flexible spending account options • A collaborative, inclusive work environment with regular team-building activities and fun company events