Technical Account Manager

Job not on LinkedIn

November 20

Apply Now

Receive Emails with Similar Jobs

Adjust

WebsiteLinkedInAll Job Openings

SaaS • Marketing • Security

Adjust is a leading platform specializing in mobile measurement and analytics. The company offers a comprehensive solution for measuring, analyzing, and optimizing performance for apps across mobile, web, CTV, PC, and console platforms. Adjust's suite of products includes powerful analytics, automation tools, and features designed to protect against mobile ad fraud. By leveraging AI-driven insights, Adjust helps app developers and marketers make smarter decisions, enhance user engagement, and maximize ROI. Their services also include incrementality analysis, fraud prevention, and deep linking solutions, ensuring robust app growth and security.

501 - 1000 employees

Founded 2012

☁️ SaaS

🔐 Security

📋 Description

• Technical contact for your clients within Adjust • Support your clients on how to best use the Adjust product and help them resolve any technical challenges • Provide daily support and have check-in calls with your client base • Work with a global Support team • Serve as the trusted technical advisor to clients in the APAC region, ensuring optimal use of our measurement platform and services. • Provide proactive account monitoring and technical health checks. • Enable your client’s decision making and ensure they are set up for success by testing and validating their set-up • Troubleshoot complex issues by using internal and external tooling. • Collaborate with cross-functional teams (Engineering, Sales and Support) to resolve customer issues and implement custom solutions. • Escalate complex technical issues directly to our engineers; provide ideas for optimization and improvement to the relevant teams.

🎯 Requirements

• 3–5+ years of experience in a client-facing technical role in advertising technology • Comfortable working cross-functionally in a fast-paced, global environment. • Excellent communication skills in English and Vietnamese • Excellent project management skills and experience handling multiple high-profile accounts. • An ability to break down complex topics in simple terms to ensure client understanding • Validated ability to independently acquire and apply technical knowledge • Strong understanding of digital advertising technologies as well as AdTech, MarTech, MMPs or similar companies within the SaaS industry • Experience in working with the terminal and data extraction, data transformation and data manipulation tools. • Experience using communication, productivity and collaboration apps like Salesforce, JIRA & Confluence, Asana, etc. • App development experience, publishing apps to the stores, working with SDKs etc. is a plus • Development experience, experience in building scripts and tooling (Python, Javascript, CSS, HTML,...) is a plus • Willingness to travel (if applicable)

🏖️ Benefits

• More details about our company culture and perks can be found on our career page. • Equal opportunity employer. Adjust is proud to be an equal opportunity employer. We champion a diverse and inclusive culture in all of our offices around the globe. • To support an efficient and fair hiring process, we may use technology-assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.