Customer Support Specialist

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August 26

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AdKings Agency

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eCommerce • Marketing • B2B

AdKings Agency is a premium eCommerce growth agency specializing in Facebook Ads for brands generating $1M to $100M in revenue. They focus on elevating companies through comprehensive multichannel growth strategies, performance media buying, ad production, and AOV & LTV optimization techniques. Recognized as a Facebook Premier Marketing Partner, Google Endorsed Marketing Partner, and Shopify Plus Partner, AdKings has a track record of scaling direct-to-consumer brands up to $90M in annual revenue. The agency offers personalized strategies for rapid business growth, including international expansion and investment opportunities.

11 - 50 employees

🛍️ eCommerce

🤝 B2B

📋 Description

• Provide our users with an outstanding customer experience via in-app live chat, phone, and email • Think critically and proactively to solve complex problems, taking ownership of issues from start to finish • Collaborate with multiple internal stakeholders (e.g., fulfillment, logistics, marketing) to gather information and ensure timely, effective resolutions • Meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues • Provide clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints • Leverage the knowledge base before seeking help and proactively suggest new automations to improve efficiency

🎯 Requirements

• Exceptional Verbal and Written Communication in English • Emotional Intelligence and Empathy • Critical Thinking and Problem-Solving Mindset • Zendesk and Telephony System Proficiency • Strong commitment to delivering exceptional customer service • Ability to combine human empathy with effective use of technology and automation • Ability to work independently and make informed decisions • A proactive and positive attitude with a desire to continuously learn and improve • 2+ years in a similar customer support role • Proven problem-solving skills and the ability to take ownership of issues • Proficiency with Zendesk and modern telephony systems is a must • Preference for candidates with experience in the US e-commerce market • Outstanding command of the English language, both written and spoken

🏖️ Benefits

• 100% remote and micromanagement-free.