AdKings Agency
eCommerce • Marketing • B2B
AdKings Agency is a premium eCommerce growth agency specializing in Facebook Ads for brands generating $1M to $100M in revenue. They focus on elevating companies through comprehensive multichannel growth strategies, performance media buying, ad production, and AOV & LTV optimization techniques. Recognized as a Facebook Premier Marketing Partner, Google Endorsed Marketing Partner, and Shopify Plus Partner, AdKings has a track record of scaling direct-to-consumer brands up to $90M in annual revenue. The agency offers personalized strategies for rapid business growth, including international expansion and investment opportunities.
11 - 50 employees
🛍️ eCommerce
🤝 B2B
Customer Support Specialist
Job not on LinkedIn
August 20
AdKings Agency
eCommerce • Marketing • B2B
AdKings Agency is a premium eCommerce growth agency specializing in Facebook Ads for brands generating $1M to $100M in revenue. They focus on elevating companies through comprehensive multichannel growth strategies, performance media buying, ad production, and AOV & LTV optimization techniques. Recognized as a Facebook Premier Marketing Partner, Google Endorsed Marketing Partner, and Shopify Plus Partner, AdKings has a track record of scaling direct-to-consumer brands up to $90M in annual revenue. The agency offers personalized strategies for rapid business growth, including international expansion and investment opportunities.
11 - 50 employees
🛍️ eCommerce
🤝 B2B
📋 Description
• Provide our users with an outstanding customer experience via in-app live chat, phone, and email • Think critically and proactively to solve complex problems, taking ownership of issues from start to finish • Collaborate with multiple internal stakeholders (e.g., fulfillment, logistics, marketing) to gather information and ensure timely, effective resolutions • Meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues • Provide clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints • Leverage the knowledge base before seeking help and proactively suggest new automations to improve efficiency
🎯 Requirements
• 2+ years in a similar customer support role • Proficiency with Zendesk and modern telephony systems • Preference for candidates with experience in the US e-commerce market • Outstanding command of the English language, both written and spoken
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