Customer Value Director

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October 10

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Adobe

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Software • Digital Marketing • Creative Services

Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.

10,000+ employees

Founded 1982

📋 Description

• Partner with customer leadership to co-define business goals, strategic priorities, and Adobe’s role in supporting them • Translate customer objectives into value-focused roadmaps and measurable outcomes aligned to Adobe capabilities • Ensure internal teams are aligned to a shared strategic direction that guides execution and engagement • Coordinate Adobe and partner teams to sequence delivery and capability deployment around customer value milestones • Act as the central orchestrator of execution—focused on outcome delivery, not project or task ownership • Identify and remove roadblocks to progress, ensuring a steady march toward defined value outcomes • Define, track, and evolve KPIs aligned to customer objectives and value realization • Establish a governance rhythm with customer and Adobe stakeholders to review progress and recalibrate where needed • Lead the articulation of success through reporting and storytelling to showcase impact over time • Build and maintain trusted, strategic relationships with customer executives and senior stakeholders • Serve as the executive voice of Adobe, aligning communications to both business and technical leadership audiences • Elevate Adobe’s position as a long-term transformation partner, driving shared vision and sustained engagement • Build strategic relationships and drive early-stage growth in market • Represent Adobe through thought leadership, networking, targeted engagement • Represent the voice of customer internally to align teams, escalate blockers, and influence roadmap discussion • Drive cross-functional engagement across Sales, Professional Services, Product, Support through insights, risks, and opportunity spotting

🎯 Requirements

• Extensive relevant experience in digital transformation, value consulting, value engineering and/or a background in complex technology delivery/transformation programmes • Capability to exert influence on both customer stakeholders and internal Adobe counterparts, navigating challenging conversations that may emerge • Strong executive presence and presentation skills, comfortable collaborating with and presenting to C-suite executives (CIO, CMO, CFO, board-level) • An ability to understand and communicate the path to business value through technology transformation • Working knowledge of how Marketing, Engineering and Product functions, particularly in Data Engineering, Personalization and Customer Insights • Capability to produce and deliver communication materials including Executive briefings, vision documents, strategic account plans, use cases, value metrics, quarterly business review documents, project management documentation, reports, value stories and customer case studies • Demonstrated collaboration and orchestration skills, especially in working with Sales, Customer Engineering & Customer Success, and other key partners • Self-starter, comfortable initiating and leading programs within a fast-paced environment • Results-oriented, strategic thinker who demonstrates an ability to create the future through effective customer engagement • A passion for technology and digital marketing strategy • Fluency in both English and French is mandatory

🏖️ Benefits

• Exceptional work environment recognized globally • Unique Check-In approach for ongoing feedback