Client Success Manager

🕒 May 22

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ADRM

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

💼 Consulting

🔐 Security

Cybersecurity • Consulting • Security

ADRM is a risk management and security engineering consultancy that focuses on protecting organizations’ critical assets through data-driven solutions. They specialize in security system design, risk assessments, command center design, and the development of plans, policies, and procedures. Additionally, ADRM offers managed services to enhance organizational security and risk management.

📋 Description

• Serve as the primary point of contact for strategic client accounts and initiatives • Lead client meetings, program reviews, onboarding sessions, and strategic discussions • Reinforce ADRM’s position as a trusted long-term partner • Support account growth opportunities through relationship management • Help coordinate onboarding timelines, milestones, and deliverables across multiple client deployments • Partner with development and internal stakeholders to help shape appropriate solutions and responses based on client feedback • Build strong working relationships with client stakeholders and internal teams • Support long-term client success by helping ensure a seamless and high-quality client experience • Lead client onboarding sessions, training, and platform walkthroughs • Support clients in understanding and using DEFENDER™ effectively for their operational needs • Help maintain momentum and ensure projects and operational initiatives continue progressing effectively • Identify gaps and proactively help resolve them • Maintain clear documentation, status updates, and reporting • Partner with internal teams to ensure smooth execution and issue resolution

🎯 Requirements

• Bachelor’s degree in Program Management, Communications, Information Systems, or a related field preferred • 5+ years of experience in client-facing program management, implementation, onboarding, or service delivery or equivalent experience • Demonstrated experience supporting multiple accounts or stakeholders simultaneously in a structured, organized way • Strong ability to manage programs end-to-end, including timelines, deliverables, dependencies, and follow-ups • Comfortable working directly with enterprise and/or global clients • Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences • Tech-savvy and comfortable navigating and demonstrating SaaS various platforms • Highly organized, detail-oriented, and proactive in identifying risks and resolving issues • Willingness and ability to travel occasionally for on-site client meetings as needed • Ability to work independently in a remote environment while staying closely connected to internal teams • Able to pass a comprehensive background check

🏖️ Benefits

• ADRM covers 100% of health, dental, and vision insurance premiums for team members and their dependents, ensuring complete support for your well-being and that of your family • Enjoy a robust 401(k) plan that includes a generous company match and profit sharing