Virtual Store Support Specialist

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October 17

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Advance Auto Parts

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Retail • Transport

Advance Auto Parts is a leading provider of automotive aftermarket parts that serves both professional installers and do-it-yourself customers. The company operates a widespread retail network with over 5,000 stores and branches across the United States, Puerto Rico, U. S. Virgin Islands, Canada, Mexico, and various Caribbean Islands. Advance Auto Parts is dedicated to delivering quality parts and tools, supported by knowledgeable team members and extensive distribution centers to ensure availability and exceptional customer service. The company is committed to fostering a diverse and inclusive work environment, offering a range of career opportunities in retail, distribution, and corporate settings.

10,000+ employees

Founded 1932

🛒 Retail

🚗 Transport

📋 Description

• The Virtual Customer Success Ambassador position was established to provide support for our Retail Operators, AAP Support Centers, Corporate Departments, Field and Customers regarding policies, procedures, and guidelines. • This Team Member is here to serve as the contact for stores, customers, call centers and vendors. • The primary directive is to serve our customers better than anyone and assist them in the proper handling of questions, concerns, and procedural opportunities. • To support all customer types internal and external through many mediums: Salesforce, e-mail, Web, Web Chat, Social Media, SMS, and Phone Calls. • To keep our Stores, Support Centers, Vendors and Customers advised of any changes in processes or procedures. • The Virtual Customer Success Ambassador also assists Operators with their customer’s directly in escalated situations and promotes customer retention. • In addition, this team member aids the leadership team in various tasks including but not limited to customer satisfaction initiatives, weekly communications and quizzes, knowledge management, and field opportunities. • Our Team is full of growth which gives promotional opportunities to our internal Team Members above other candidates. • The passion to serve our Stores and Customers better than anyone else shows in the success of our Team Members. • We offer continued training and growth opportunities to all Team Members with the drive to be successful. • Growth and Training are offered through weekly reviews, facilitator led classes, online courses, and on hand experiences.

🎯 Requirements

• Self-motivated and take initiative. • Knowledge of Store Operation policies and procedures. • Ability to work a flexible schedule. • Must be willing and able to work Saturday – Wednesday 8:30a – 5:00pm EST. • Must be available to work weekends and holidays. • Ability to read, write and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals as well as routine reports and correspondence. • Solid written and verbal skills and ability to effectively communicate with Store Operations management, leaders, vendors, and other business partners. • Ability to meet deadlines and work well under pressure. • Demonstrated ability to work well with other departments, peers and business partners. • Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution. • Demonstrated organizational and follow-up skills. • Basic understanding of automotive terms and knowledge of vehicle repairs preferred. • Regular, dependable attendance and punctuality. • ASE certification not required but must be willing to work towards obtaining ASE certification. • Fast and reliable internet is required. • A quiet and separate area to work in your home that is free of distractions is required.

🏖️ Benefits

• 401k Retirement Savings Plan with competitive company match • Paid Time Off and Sick Time • Opportunity for overtime • Special Recognition awards • Opportunity for growth and promotion • Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career in this role. • Employee Discount Program • Health, Dental, Vision and Prescription Drug Insurance • Health Savings Account • Medical and Dental Flexible Spending Accounts • Employee Assistance Program • Company paid Life insurance • Company paid short- & long-term disability insurance • Annual increase based on performance • Positive work environment • Team Member Networks available • Volunteer Opportunities • Military Leave, Jury Duty and Bereavement Pay • Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave