Legal Customer Service Representative, Remote

Job not on LinkedIn

🕒 July 8

🐊 Florida, Illinois, +10 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Advocacy Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

💼 Consulting

Healthcare • Healthcare Insurance • Consulting

Advocacy Solutions is a company that specializes in providing a turnkey reimbursable behavioral health screening platform. Designed for family practices and various specialty practices, their solutions aim to enhance patient care, improve MIPS and MACRA scores, generate additional income streams, and ensure that workflow remains uninterrupted. Their commitment to prevention is encapsulated in their tagline and the Hippocratic Oath they reference.

📋 Description

• Interacts with customers via telephone, email, or in person to provide support and information on services. • Collects and enters information for services. • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. • Ensures that appropriate actions are taken to resolve customers’ problems and concerns. • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. • Performs other related duties as assigned.

🎯 Requirements

• Minimum of a high school diploma or G.E.D. • Two years of telephone customer service or previous call center experience • Associate's degree is preferred • Telephone experience is required • Auto dialer experience is highly preferred • Bilingual ability in English and Spanish is a plus • Quiet area for a home office away from noise and distractions • Reliable and dependable attendance • Excellent reading, writing, and verbal communication skills including active listening • Must pass a background check and typing test with a minimum typing speed of 35WPM • Proficient computer skills with the ability to learn new software • Ability to sit for a long period of time

🏖️ Benefits

• health, dental, and vision insurance • company paid life insurance and disability insurance • a 401(k) plan with an employer match • paid time off after 90 days of employment • ten company paid holidays