Contact Centre Advisor - Customer Operations

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March 29

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AerialBuz (AerialBuz InfoSystems Ltd)

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B2B • eCommerce • Aerospace

AerialBuz is the world’s first local marketplace for active drone projects, bids and tenders, and certified professional pilots to connect and conduct business. This community-driven platform specializes in providing a variety of drone services including aerial photography, UAV freelancer connections, extensive training options, and regulatory updates. AerialBuz facilitates transactions with an escrow feature, ensuring secure dealings and peace of mind for users.

11 - 50 employees

Founded 2019

🤝 B2B

🛍️ eCommerce

🚀 Aerospace

📋 Description

• first point of contact for any of our users • providing the best customer support • proactively spotting patterns in customer feedback • working closely with our Financial Crime team • supporting other members in the customer support team

🎯 Requirements

• over 18 years old • care deeply about delighting our customers • great at explaining things to people • flawless written English • very comfortable using a laptop • delight in investigating awkward problems • friendly and super organised

🏖️ Benefits

• A high level of attention-to-detail in your written communication, • Specific, tangible examples which cover the topic in the 'tell us about a time when...' questions. • Analytical problem solving skills to help get the customer to a logical solution