Customer Service Representative – Scheduler

Job not on LinkedIn

November 4

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

💵 $15 - $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Affordable Appliance Repair Group

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B2C • Retail

Affordable Appliance Repair Group is a locally owned appliance repair company serving the Greater Phoenix area for over 20 years, providing same-day repair and maintenance for kitchen and laundry appliances including refrigerators, ovens, ranges, dishwashers, washers, dryers, freezers, ice makers, and microwaves. The company offers free over-the-phone estimates, free service calls with repairs, uses genuine manufacturer's parts backed by a 90-day parts warranty and one-year labor warranty, and also sells new appliances. They emphasize punctual technicians, three-hour service windows, emergency same-day service, and competitive, affordable pricing for residential customers in the Phoenix metro area.

11 - 50 employees

Founded 1999

👥 B2C

🛒 Retail

📋 Description

• Communicate with customers to identify their needs • Process requests and escalate complaints • Provide helpful solutions to ensure a great customer service experience • Receive a high volume of inbound calls • Identify the reason for the customer’s call and collect relevant information • Refer to premade scripts for a variety of customer service topics • Use best practices in customer service techniques to develop rapport and build relationships with customers • Document all customer interactions • Meet personal and team quotas

🎯 Requirements

• High school diploma/GED • Previous experience as a Customer Service Representative or in a similar role is preferred • Comfortable using computers and customer management software • Excellent phone and verbal communication skills • Understanding of active listening techniques • Ability to work well under pressure • Highly organized with the ability to prioritize projects and manage time effectively

🏖️ Benefits

• Company parties • Flexible schedule • Training & development • Career Growth Opportunities