Customer Service Analyst – Junior

October 11

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Agendor

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SaaS • B2B • Artificial Intelligence

Agendor is a Brazilian cloud-based CRM platform designed to organize sales funnels, automate tasks and improve commercial results for B2B sales teams. It combines CRM functionality with WhatsApp and web chat handling, workflow automations, reporting and mobile features for field and inside sales, plus integrations with calendars, ERPs and third-party tools. Agendor also includes an AI sales assistant (Ava) that summarizes conversations and suggests next steps to keep records updated, alongside training, support and content resources to help teams adopt best practices.

51 - 200 employees

Founded 2012

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Improve Agendor clients’ day-to-day experience with your courtesy and skills, helping them overcome challenges and achieve results. • Delight customers via email, website chat, and phone using your enthusiasm and charisma. • Play an active role in customer relationships by delivering creative solutions and providing information across all support channels. • Record and update customer information in our support system. • Identify opportunities to improve the support process.

🎯 Requirements

• Degree in progress or completed in Communication, Marketing, Business Administration, or related fields; • Previous customer support experience, preferably in technology or SaaS companies; • Experience using support tools such as ticketing systems (e.g., Intercom, Zendesk) and CRMs; • Advanced verbal and written communication skills with a focus on clarity and empathy; • Ability to identify and document basic technical issues and guide customers in resolving questions about digital products; • Good time management and the ability to prioritize tasks in a dynamic environment; • Experience with support methodologies such as CSAT, SLA, and First Response Time (FRT); • Ability to identify upsell and cross-sell opportunities, with a track record of contributing to revenue goals; • Certifications or courses in Customer Service, Client Support, or related areas; • Basic knowledge of APIs, integrations, and technical processes (even if only to know when to escalate to technical teams).

🏖️ Benefits

• 📄 CLT employment: all formal and compliant — as it should be! • 🍽️ Caju: full flexibility to use it as you prefer — meal allowance, food voucher, and more. • 🌴 Meal allowance during vacation: because resting well includes eating well! • 🏥 Porto Seguro health and dental plans: the employee plan is 100% covered by us! • ⏰ Flexible hours: we focus on deliverables, not the clock. • 🏡 100% remote: we work from home indefinitely. We believe in the freedom and autonomy of remote work. • 👶 Extended maternity leave: 6 months to enjoy this special time. • 👨‍👧 Extended paternity leave: 20 days to be truly present. Because presence matters — a lot! • 📚 Support for courses and books: Want to learn something new? We support your development with financial assistance for courses. • 🧒 Childcare allowance: support for employees with young children. • 💻 Complete workstation: we provide all equipment you need to work comfortably and efficiently. • 📖 Book club (product team and guests): a space to exchange ideas, learn together, and be inspired by good reads. • 🎟️ SESC partnership: access to cultural, sports, and leisure activities at a discount. • 🛡️ Life insurance: security for you and your family. • 👕 No dress code: dress as you feel comfortable — the important thing is to be yourself. • 🏋️ Wellhub: physical and mental well-being with access to gyms, studios, and health apps. • 🚀 Long-Term Incentive Program: we want to grow together — and reward those who grow with us.