Technical Customer Success Manager – Integrations

🕒 April 17

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Agiloft

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1991

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 $45M Private Equity Round on 2020-08

Enterprise • SaaS • Artificial Intelligence

Agiloft is a leading provider of enterprise contract lifecycle management (CLM) solutions designed to streamline and enhance the contracting process. Their Data-first Agreement Platform is a force multiplier that helps organizations reach agreements quickly and collaboratively, leveraging data to operate smarter and more transparently. Agiloft's offerings include integration hubs and an AI platform tailored for business services, healthcare, legal professionals, and procurement. With a high customer retention rate and recognition as a leader in the Gartner Magic Quadrant for CLM, Agiloft is known for its user-friendly no-code interface and robust service and support. The company emphasizes direct relationships and trust, promising to help clients 'Agree and Thrive.

📋 Description

• Lead structured Integration Success Reviews across implementation and post-go-live milestones • Evaluate integration architecture for scalability, reliability, and observability • Translate business requirements into stable, supportable integration designs • Identify technical risks early and recommend actionable improvements • Provide hands-on problem solving in live customer environments • Analyze task consumption patterns and identify inefficiencies or instability drivers • Recommend optimized integration patterns (event-based, delta-based, etc.) • Support high-risk accounts with overconsumption or unstable integrations • Develop prioritized remediation and stabilization plans • Improve overall system efficiency and cost alignment • Partner with Customer Success to activate underutilized Integration Hub accounts • Remove technical blockers to enable production adoption • Guide customers from low usage to stable, value-driven integration deployment • Support retention and expansion through improved customer outcomes • Build and refine review frameworks, templates, and integration playbooks • Standardize repeatable practices for scalable customer success • Partner with Product to identify gaps and influence roadmap priorities • Collaborate across Customer Success, Professional Services, and partners • Define engagement models based on risk and complexity levels • Other duties as assigned.

🎯 Requirements

• 4–7 years of experience in enterprise SaaS integrations or implementation roles • Strong client-facing communication and stakeholder management skills • Experience with APIs, JSON, Postman, and integration troubleshooting • Strong critical thinking and problem-solving capabilities in complex environments • Ability to assess risk and translate findings into actionable recommendations • Experience working cross-functionally in customer-facing environments • Ability to manage multiple engagements in a remote, fast-paced setting • Experience with automation tools or AI-enabled systems in workflows

🏖️ Benefits

• Floating holidays • Quarterly wellness day (no-questions-asked) • Employee Resource Groups (ERGs)