Airbnb
5001 - 10000 employees
Founded 2007
đź‘Ą B2C
🛍️ eCommerce
đź’° Post-IPO Equity on 2020-12
B2C • eCommerce • Hospitality
Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.
Claims Experience Specialist, French-speaking
🔥 0 minutes ago
🗣️🇫🇷 French Required
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Airbnb
5001 - 10000 employees
Founded 2007
đź‘Ą B2C
🛍️ eCommerce
đź’° Post-IPO Equity on 2020-12
B2C • eCommerce • Hospitality
Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.
đź“‹ Description
• Assess, investigate, and resolve claims submitted for our AirCover products • Monitor fraud detection and mitigate risks associated with bad actors • Verify all relevant facts and evidence to determine case outcomes • Provide ongoing education and guidance to users about our AirCover products • Collaborate closely with stakeholders and third-party claims administrators
🎯 Requirements
• 5+ years of experience in a fintech or customer experience role • Excellent command of English (written and spoken) • Proficiency in an additional European language is a plus (e.g., French, German, Spanish) • Strong critical thinking and problem-solving skills for complex customer issues • Excellent verbal and written communication skills
🏖️ Benefits
• Annual salaries up to CAD 63,000 • Bonus, profit-sharing, employee travel credits
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