Number Operations Specialist

🕒 July 27

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

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Logo of Aircall

Aircall

501 - 1000 employees

Founded 2014

📡 Telecommunications

☁️ SaaS

🤝 B2B

💰 Venture Round - Aircall on 2022-02

Telecommunications • SaaS • B2B

Aircall is a cloud-based phone system and call center software provider that offers VoIP telephony, call routing, analytics, and integrations with CRMs and helpdesk tools. It is designed for sales and customer support teams to manage inbound and outbound voice communication at scale, with features like shared call inboxes, team collaboration, IVR, call recording, and performance reporting. Aircall is positioned as a B2B SaaS telecommunications solution for small to enterprise organizations looking to replace legacy PBX systems or enable distributed remote teams with modern cloud telephony.

📋 Description

• Manage the process of transferring telephone numbers between carriers • Ensure accuracy, compliance, and a smooth experience for customers • Support porting-related requests, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries • Work closely with internal teams, customers, and external carriers to resolve issues

🎯 Requirements

• Strong attention to detail and ability to manage multiple tasks at once • Good written and verbal communication skills • Comfortable learning new software tools (CRM/ticketing systems such as Zendesk or Jira) • Eagerness to learn about telecom, VoIP, and number portability processes • No prior telecom experience required — training provided

🏖️ Benefits

• Key moment to join Aircall in terms of growth and opportunities • Our people matter, work-life balance is important at Aircall • Fast-learning environment, entrepreneurial and strong team spirit • Competitive salary package & benefits

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