Aircall
Telecommunications • SaaS • Enterprise
Aircall is a leading provider of cloud-based call center software, designed to streamline business phone communications for companies of all sizes. With innovative features like AI-powered conversation intelligence, smart call routing, and seamless integration with over 100 applications including major CRMs like Salesforce and HubSpot, Aircall enhances team productivity and customer interaction. The platform supports VoIP technology for virtual call center operations, eliminating the need for hardware and allowing for remote work. Trusted by over 19,000 companies worldwide, Aircall caters to various industries such as education, finance, and healthcare, offering a reliable and scalable solution for modern customer communication needs.
501 - 1000 employees
Founded 2014
📡 Telecommunications
☁️ SaaS
🏢 Enterprise
💰 Venture Round on 2022-02
Customer Support Specialist
October 28
Aircall
Telecommunications • SaaS • Enterprise
Aircall is a leading provider of cloud-based call center software, designed to streamline business phone communications for companies of all sizes. With innovative features like AI-powered conversation intelligence, smart call routing, and seamless integration with over 100 applications including major CRMs like Salesforce and HubSpot, Aircall enhances team productivity and customer interaction. The platform supports VoIP technology for virtual call center operations, eliminating the need for hardware and allowing for remote work. Trusted by over 19,000 companies worldwide, Aircall caters to various industries such as education, finance, and healthcare, offering a reliable and scalable solution for modern customer communication needs.
501 - 1000 employees
Founded 2014
📡 Telecommunications
☁️ SaaS
🏢 Enterprise
💰 Venture Round on 2022-02
📋 Description
• You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns. • Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal. • Learning: Aircall strongly encourages learning opportunities for our teammates in an effort to develop individual careers and simultaneously support our clients.
🎯 Requirements
• Ideally 1 + years of experience in a SaaS B2B customer support role • Bilingual in English is required • Technical aptitude (ability to understand and explain technical concepts to customers) • Curious to learn the why and how • Strong sense of time management and prioritization of work • Excellent written and verbal communication skills • Creative and passionate about helping others • Exhibit uncompromising empathy • Ability to multi-task across different platforms and forms of communication • Willingness to work with multiple teams in an international and multilingual remote/hybrid environment • Ready to grow and develop your career in a fast-growing company • Available to work overnight shifts
🏖️ Benefits
• Competitive salary package & benefits • Work-life balance is important at Aircall • Fast-learning environment, entrepreneurial and strong team spirit • Learning opportunities for our teammates
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