Aircall
Telecommunications • SaaS • Enterprise
Aircall is a leading provider of cloud-based call center software, designed to streamline business phone communications for companies of all sizes. With innovative features like AI-powered conversation intelligence, smart call routing, and seamless integration with over 100 applications including major CRMs like Salesforce and HubSpot, Aircall enhances team productivity and customer interaction. The platform supports VoIP technology for virtual call center operations, eliminating the need for hardware and allowing for remote work. Trusted by over 19,000 companies worldwide, Aircall caters to various industries such as education, finance, and healthcare, offering a reliable and scalable solution for modern customer communication needs.
501 - 1000 employees
Founded 2014
📡 Telecommunications
☁️ SaaS
🏢 Enterprise
💰 Venture Round on 2022-02
Senior Infrastructure Engineer – Observability
November 7
Aircall
Telecommunications • SaaS • Enterprise
Aircall is a leading provider of cloud-based call center software, designed to streamline business phone communications for companies of all sizes. With innovative features like AI-powered conversation intelligence, smart call routing, and seamless integration with over 100 applications including major CRMs like Salesforce and HubSpot, Aircall enhances team productivity and customer interaction. The platform supports VoIP technology for virtual call center operations, eliminating the need for hardware and allowing for remote work. Trusted by over 19,000 companies worldwide, Aircall caters to various industries such as education, finance, and healthcare, offering a reliable and scalable solution for modern customer communication needs.
501 - 1000 employees
Founded 2014
📡 Telecommunications
☁️ SaaS
🏢 Enterprise
💰 Venture Round on 2022-02
📋 Description
• Own and evolve Aircall’s monitoring, alerting, and observability stack. • Work cross-functionally with backend, front end and infrastructure teams. • Define and standardize guidelines for metrics, traces, and logs. • Collaborate strategically with engineering teams to enhance reliability and performance. • Automate monitoring setup and provisioning. • Improve alerting hygiene and effectiveness. • Train and empower product teams in using observability tools. • Evaluate and integrate advanced observability tools.
🎯 Requirements
• 3-5 years of experience in observability within SRE, DevOps, or platform engineering roles. • Strong hands-on experience with Datadog. • Proficiency with Terraform or other Infrastructure-as-Code tools. • Solid understanding of Kubernetes, microservices, and cloud infrastructure. • Familiarity with distributed tracing and OpenTelemetry concepts. • Strong scripting skills (Python, Bash, or similar). • Experience defining and managing SLIs/SLOs and service-level observability frameworks. • Excellent collaboration and communication skills.
🏖️ Benefits
• Competitive salary package & benefits • Fast-learning environment • Work-life balance • Focus on diversity, equity, and inclusion
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