Business Analyst – Telecom

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November 7

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AireSpring

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Founded in 2001 with headquarters in Clearwater, FL, AireSpring is an award-winning global managed services provider and next generation aggregator specializing in Managed IT, Network Services and Unified Communications serving thousands of businesses worldwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location, enterprise customers, including Global Managed SD-WAN, Unified Communications (UCaaS), Business VoIP, SIP Trunking with Microsoft Teams integration, MPLS, Managed Security, Managed Failover, and Global Business Internet. AireSpring's solutions are offered through a diversified network of global channel partners that includes distributors, technology solutions brokers, online technology marketplaces, telecom sales agencies, managed service providers, and value-added resellers. AireSpring's services are delivered over its revolutionary nationwide IP network, or Global Private Network (GPN) with 23 PoPs worldwide providing customers with a fully integrated, end-to-end solution from a single vendor.AireSpring has received numerous industry awards for "Product of the Year,"​ "Best Telecom Deal,"​ "Best in Show,"​ and "Top Channel Program."​ AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates.

201 - 500 employees

Founded 2001

📋 Description

• Facilitate meetings and workshops with internal stakeholders to capture business requirements. • Translate business needs into clear, well-documented functional specifications, and obtain stakeholder sign-off. • Evaluate the feasibility and technical implications of business requirements. • Convert functional requirements into technical documentation and support the development team in understanding and delivering the solution. • Analyze current business processes to identify pain points, inefficiencies, and redundancies. • Design or recommend optimized process flows that align with business goals and industry best practices. • Conduct in-depth data analysis to determine transformation requirements and support business objectives. • Develop reports, dashboards, or presentations to communicate insights effectively to stakeholders. • Collaborate with IT teams to design solutions that address business requirements effectively and sustainably. • Perform high-level functional testing to ensure solutions meet specifications before User Acceptance Testing (UAT). • Support business users during UAT and ensure smooth transition to production. • Act as a bridge between business and technical teams, ensuring alignment and mutual understanding. • Manage stakeholder expectations and maintain transparency on project scope, changes, and progress. • Assist Project Managers in planning, timeline management, and ensuring timely delivery of project milestones.

🎯 Requirements

• Bachelor’s degree in Business, Computer Science, Information Systems, or a related field. • 3–5+ years of experience as a Business Analyst, preferably within the Telecom or Managed Services industry. • Strong analytical, problem-solving, and process improvement skills. • Excellent communication and documentation abilities. • Proven experience working with remote teams and cross-functional stakeholders. • Proficiency in tools such as Excel, PowerPoint, Visio, JIRA, Confluence, or equivalent. • Knowledge of SQL or similar data querying tools is a plus. • Familiarity with SDLC, Agile, or Waterfall methodologies.

🏖️ Benefits

• Remote work options