Managed Services Engineer, Tier 3

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September 26

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AireSpring

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Founded in 2001 with headquarters in Clearwater, FL, AireSpring is an award-winning global managed services provider and next generation aggregator specializing in Managed IT, Network Services and Unified Communications serving thousands of businesses worldwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location, enterprise customers, including Global Managed SD-WAN, Unified Communications (UCaaS), Business VoIP, SIP Trunking with Microsoft Teams integration, MPLS, Managed Security, Managed Failover, and Global Business Internet. AireSpring's solutions are offered through a diversified network of global channel partners that includes distributors, technology solutions brokers, online technology marketplaces, telecom sales agencies, managed service providers, and value-added resellers. AireSpring's services are delivered over its revolutionary nationwide IP network, or Global Private Network (GPN) with 23 PoPs worldwide providing customers with a fully integrated, end-to-end solution from a single vendor.AireSpring has received numerous industry awards for "Product of the Year,"​ "Best Telecom Deal,"​ "Best in Show,"​ and "Top Channel Program."​ AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates.

201 - 500 employees

Founded 2001

📋 Description

• Provide Tier 3 support for diverse network environments including Cisco, Fortinet, Palo Alto, ADTRAN, Juniper, Meraki, and HP/Dell switches • Troubleshoot advanced routing protocols: OSPF, EIGRP, BGP, MPLS, DMVPN • Support SD-WAN platforms (Cisco Viptela, Ecessa, Vergx) and wireless LAN controllers • Configure and troubleshoot voice services: SIP, PRI, Hosted PBX, TDM/IP interworking, Fax over IP • Collaborate with field techs and ISPs to resolve complex issues • Perform root cause analysis and implement long-term solutions • Analyze SIP traffic using Wireshark and other diagnostic tools • Maintain documentation and ensure SLA compliance • Design and implement network security solutions, including firewalls, VPNs, and intrusion detection/prevention systems • Develop and execute network migration plans for large-scale infrastructure upgrades • Conduct performance tuning and capacity planning for enterprise networks • Mentor and provide technical guidance to Tier 1 and Tier 2 support teams • Participate in on-call rotation to provide 24/7 support for critical issues • Contribute to the development of best practices and standard operating procedures • Evaluate and recommend new technologies to improve network performance and reliability

🎯 Requirements

• Degree in Telecommunications Engineering or related field • Certifications such as CCNA, Fortinet NSE 4, Cisco Meraki Specialist, ADTRAN ATSP/ATSA • 5+ years of experience in Tier 2/3 network and voice support roles • Strong understanding of TCP/IP, routing protocols, and network topologies • Experience with Microsoft platforms (Exchange, Office 365, Active Directory) • Experience with virtualization (VMware, Hyper-V) • Fluent in English; Spanish is a plus

🏖️ Benefits

• Remote work • Standard business hours based on Pacific Time • Occasional after-hours support for escalations and critical deployments