Telecom Sales Support Specialist

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September 25

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AireSpring

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Founded in 2001 with headquarters in Clearwater, FL, AireSpring is an award-winning global managed services provider and next generation aggregator specializing in Managed IT, Network Services and Unified Communications serving thousands of businesses worldwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location, enterprise customers, including Global Managed SD-WAN, Unified Communications (UCaaS), Business VoIP, SIP Trunking with Microsoft Teams integration, MPLS, Managed Security, Managed Failover, and Global Business Internet. AireSpring's solutions are offered through a diversified network of global channel partners that includes distributors, technology solutions brokers, online technology marketplaces, telecom sales agencies, managed service providers, and value-added resellers. AireSpring's services are delivered over its revolutionary nationwide IP network, or Global Private Network (GPN) with 23 PoPs worldwide providing customers with a fully integrated, end-to-end solution from a single vendor.AireSpring has received numerous industry awards for "Product of the Year,"​ "Best Telecom Deal,"​ "Best in Show,"​ and "Top Channel Program."​ AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates.

201 - 500 employees

Founded 2001

📋 Description

• Prepare and manage telecom service quotes, proposals, and pricing documentation. • Support sales representatives with product information, availability, and technical specifications. • Coordinate with engineering, provisioning, and customer service teams to ensure quote accuracy and feasibility. • Maintain organized records of quotes, contracts, and customer communications. • Assist in tracking sales pipeline and follow-up activities using CRM tools. • Respond to client inquiries regarding telecom services, pricing, and delivery timelines. • Ensure compliance with internal processes and telecom industry standards. • Collaborate with cross-functional teams to improve quoting workflows and customer experience.

🎯 Requirements

• Located in El Salvador (this is a requirement.) • Experience working in a Telecom BPO or similar telecom-focused environment. • Strong understanding of telecom services (VoIP, SD-WAN, MPLS, SIP, etc.). • Proven experience in sales support, quoting, or order management within the telecom industry. • Excellent organizational and multitasking skills. • Proficient in Microsoft Office and CRM platforms (e.g., Salesforce, HubSpot). • Strong communication skills in both Spanish and English. • Preferred: Familiarity with telecom provisioning and service delivery processes. • Preferred: Experience working with international telecom carriers and vendors. • Preferred: Ability to interpret technical documentation and translate it into customer-friendly language. • Detail-oriented with a proactive approach to problem-solving.

🏖️ Benefits

• Employees can work remotely