Associate Strategic Consultant

November 6

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Airship

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SaaS • Artificial Intelligence • B2B

Airship is a comprehensive customer experience platform that empowers businesses to orchestrate, personalize, and optimize customer journeys across multiple channels, including apps, web, SMS, email, and mobile wallets. It offers a no-code solution, allowing teams to create seamless, mobile-first experiences without the need for extensive development resources. Airship's platform uses AI to enhance engagement and personalization through generative and predictive insights, supporting industries such as travel, retail, finance, and telecommunications. Trusted by leading global brands, Airship aims to overcome the challenges of disconnected and siloed customer interactions, driving loyalty and revenue growth through innovative, data-driven solutions.

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $25M Series F on 2018-06

📋 Description

• Conduct preparatory research and gather information (e.g., brand/ channel audits, market insights, competitor analysis) to support discovery phases led by senior consultants • Apply a growing understanding of marketing channels, segmentation, and communication strategy to project tasks • Prepare and refine internal and client-facing education and presentation content and materials • Own discrete project tasks or sub-workstreams, ensuring timely and accurate completion, and developing your time and project management skills • Contribute to the creation of presentations, proposals, knowledge assets, and structuring data and narratives for internal and client content, workshops, or strategy sessions • Develop proficiency with Airship’s User Interface (UI) to contribute actionable recommendations and translate complex customer use cases into live campaigns • Identify data needs, gather, and organize client performance and campaign data that underpin strategic recommendations • Apply native platform analytics and external tools (e.g., Excel, reporting dashboards) for data analysis, integrating project outputs and broader market trends to uncover strategic insights for client projects • Generate and present data and insights in a clear format and simple narrative that contributes directly to impact measurement and reporting to secure customer buy-in and drive recommendation adoption • Actively collaborate and communicate with Strategic Consultants, Technical Consultants, and Account Managers to ensure cross-functional alignment and smooth project delivery • Contribute to team initiatives and readiness, supporting activities such as strategic inputs for proposals, developing documentation and knowledge management, and building new team content, processes, insights, or methodologies • Stay current on Airship features, digital marketing and technology trends, and best practices to support ongoing professional growth and internal knowledge sharing

🎯 Requirements

• 1–3 years of relevant professional experience (e.g., project work in marketing, communications, consulting, or related fields) • Strong written, verbal, and interpersonal communication skills and a foundational knowledge in compelling presentation and visual storytelling • Basic understanding of owned marketing channels (email, mobile, web, SMS) and familiarity key customer experience principles • Able to collaborate effectively with diverse teams (account management, technical, support, product, and marketing) • Maintains focus and manages priorities effectively in a dynamic environment • Curious and customer-focused mindset, proactively asking questions and connecting project inputs and ideas for actionable solutions • Familiarity with, or openness to learning, AI tools and large language models (LLMs) to enhance research, content creation, presentation development, and customer experience mock-ups

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities