Operations Specialist

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November 21

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Airspace

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Transport • Artificial Intelligence • Logistics

Airspace is a logistics platform company specializing in time-critical shipping solutions. Leveraging AI-powered routing and dispatching technology, Airspace offers an integrated service for real-time shipment tracking and delay resolution, ensuring precision, speed, and efficiency. With services ranging from next flight out and on-demand ground to charter deliveries, Airspace caters to diverse shipping needs, including specialty services for industries such as aerospace, healthcare, and life sciences. The platform is acclaimed for its transparency, unrivaled delivery speed, and operational control, helping companies save time and improve supply chain effectiveness.

201 - 500 employees

🚗 Transport

🤖 Artificial Intelligence

📋 Description

• Set up new orders containing the most time-sensitive commodities for success • Provide proactive updates to customers on any deviations • Track order status progression from start to finish • Represent the operations team in direct communication with customers, commanders and agent service providers • Ensure attention to detail to contribute to saving a human life

🎯 Requirements

• Set up new orders by adhering to both standard work practices and client-specific SOP instructions • The ability to rapidly move from one critical task to another • Accurately confirm job milestones are completed correctly and on time • Ability to navigate and interpret Airline booking and tracking websites • Following all process and communication standards within multiple platforms • Ability to stay independently informed by reviewing all communications provided throughout the company platforms • Ability to professionally relay delays, issues, and updates with customers through verbal and written communication. • With the customer’s best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times. • Ability to update, manage, and/or change airway bills using initial or tenured training. • Ability to source driver coverage for any segment of an order. • Ability to use situational awareness to request or deny additional driver incentives when necessary. • Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues. • Follow escalation procedures and guidance provided by senior team members to assist in issue resolution. • Timely acknowledgment and action of all email, phone and text requests • Expected to consistently meet all minimum metric expectations for phone availability and acceptance • Proper use of the various phone statuses • Adherence to All Hands on Deck and Off-Phones Requests guidelines • Order placement for customers who are unable to place orders via the online portal • Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email. • Cross sector phone call resolution • As an OSI, you will be expected to meet minimum metric requirements and customer service standards for an entry level position. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor.

🏖️ Benefits

• Competitive pay • High-quality health, vision, and dental care plan options • 401K company contribution program • Professional learning and training reimbursements