Manager - MS Dynamics Service Owner

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June 19

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Government of Alberta

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Government • Public Safety • Education

Government of Alberta is the governing body responsible for the administration and execution of laws, policies, and services within the province of Alberta, Canada. It provides essential services to its citizens, including healthcare, education, agriculture support, public safety, and emergency preparedness. The government also initiates various programs to enhance economic development, support families, and protect the environment, aiming to improve the quality of life for residents in Alberta.

10,000+ employees

Founded 1905

🏛️ Government

📚 Education

📋 Description

• As the Manager, MS Dynamics Service, you will be responsible for MS Dynamics platform architecture and standards and supportability of all MS Dynamics solutions both on premise and cloud. • You will lead a team to develop the technical road map of new and improved services for MS Dynamics platform that will enable the delivery of services to the business. • This position is responsible for the leadership and management of staff and contracted resources working on development, maintenance and support of MS Dynamics leveraging industry best practices, delivery methodologies, processes and tools. • The goal is to achieve excellence in delivering MS Dynamics solutions to support new initiatives and on-going operations. • Leading in developing and maintaining a long-term strategy for meeting the business clients' requirements for application support and development that takes into account branch plans, priorities, and the capacity of the branch for delivering change. • Managing all changes to the assigned applications/services in a controlled manner, to effect a smooth and timely transition for the clients and other support areas. • Managing the development of solutions so that deadlines are met and clients receive the quality of deliverables they expect on schedule. • Providing leadership and direction to a team of system analysts (a blend of employees and contractors) dedicated to supporting the application(s). • Building a team that demonstrates capability and commitment to their responsibility. • Initiating and building an effective relationship with the clients in which they solicit and trust the team's advice on the use of technology in relation to performance of their business. • Providing leadership and/or actively participating in cross-department or government initiatives, putting forward ideas or influencing initiatives to serve the best interests of the application, the client, the branch, or Department. • Managing Contract Resources as the requirement for contracted team members dictates (based on the long-term plans).

🎯 Requirements

• University Degree in Computer Sciences, Information Technology, or a related field. • 4 years of experience in MS Dynamics and the practical use and implementation of the technologies or use of similar technologies. • Experience in a management/leadership position leading high performing technical teams with critical 24x7 operation support. • Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education. • ITIL Foundation certification (asset). • Experience in managing budget and costs of the Contact Centre technical Services (asset). • Experience in Contract Management (asset). • Experience in process development, service design and change management (asset). • Experience in formulating stakeholder assessments, and garner engagement and obtain buy-in strategies through to execution (asset). • Experience in leading large and complex initiatives and projects that involve multiple Ministry, Sector, and Enterprise stakeholders with various, and often conflicting, needs (asset). • Strong knowledge of the business plans, mandates, strategic priorities, objectives, and programs of TSO (Technology Support & Operations) (asset).

🏖️ Benefits

• Positive workplace culture and work-life balance. • Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement. • Leadership and mentorship programs