Customer Success Leader – Healthcare Navigation Solutions

🕒 6 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $170k - $200k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Ensure the overall success, retention, growth, and operational performance of Alight's Healthcare Navigation client portfolio • Lead a client-facing team responsible for executive relationship management, client success, contract fulfillment, and revenue growth • Drive client retention, satisfaction, and long-term partnership growth across the Healthcare Navigation portfolio • Support renewal and expansion strategies in partnership with renewal leader, sales, and product • Partner with client teams to demonstrate value, articulate outcomes, and support contract negotiations • Ensure contractual commitments, service levels, and client deliverables are consistently achieved • Oversee the resolution of complex client issues, executive escalations, service failures, and quality concerns • Drive client management operational excellence through governance, performance management, risk mitigation, and accountability frameworks • Lead, coach, and develop a team of Client Directors and Client Leaders • Own portfolio performance, including client retention, revenue preservation, and growth opportunities • Champion initiatives that enhance the Healthcare Navigation business, client experience, and operational effectiveness.

🎯 Requirements

• 10+ years of progressive leadership experience in healthcare navigation, benefits administration, healthcare services, consulting, brokerage, or related industries • 5+ years leading managers and/or director-level leaders in a client-facing organization • Proven success managing large, complex client portfolios and driving retention, growth, and client satisfaction • Proven experience in leading teams focused on client retention, growth, and performance • Demonstrate excellent business and financial acumen • Experience leading complex client escalations, risk mitigation, and cross-functional business initiatives • Exceptional communication, executive presentation, negotiation, and influencing skills • Deep understanding of healthcare navigation, employee benefits, healthcare delivery, or related healthcare solutions • Able to travel 25% • Experience working across Sales, Product, Operations, Clinical, and Technology organizations to drive client outcomes.

🏖️ Benefits

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities