SmartCare Advisor – UKG Pro, WFM

🕒 June 30

🌐 United States, Canada, +1 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇵🇭 Philippines – Remote

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Align HCM

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

👥 HR Tech

💼 Consulting

☁️ SaaS

HR Tech • Consulting • SaaS

Align HCM is an award-winning human capital management consulting firm specializing in UKG® services. The company offers a comprehensive range of solutions, including end-to-end implementations, workforce management, and optimization of UKG Pro systems. With a dedicated team of certified experts, Align HCM focuses on client success and collaboration, providing tailored services that enhance organizational performance. Their mission centers on putting people first, ensuring that organizations thrive by leveraging advanced HR technology and strategies.

📋 Description

• Serve as a strategic post-go-live partner to clients • Provide ongoing system support, optimization, and advisory services • Ensure timelines are met to achieve key deliverables and client expectations • Configure and maintain UKG WFM modules • Troubleshoot system issues and drive resolution through proper triage and escalation • Analyze system performance, data integrity, and process flows • Conduct regular client touchpoints to identify gaps, risks, and opportunities • Lead consultative discussions on workforce processes • Translate business requirements into system configurations and solutions • Support testing activities including validation of configuration changes • Utilize reporting and analytics to provide insights and recommendations • Build and maintain strong client relationships • Develop client-facing materials • Stay updated on UKG releases and product enhancements • Contribute to internal knowledge sharing, process improvements, and team development • Participate in client sessions such as business reviews and learning sessions

🎯 Requirements

• Minimum 5 years of hands-on experience with UKG Workforce Management (WFM) • Proven experience across core WFM modules: Time & Attendance, Scheduling, Accruals, Absence Management • UKG WFM Certification (required) • Experience supporting 10–15+ implementations or client engagements • Strong understanding of: System configuration, Data views, Testing methodologies • Experience working with integrations and reporting/analytics • Strong client-facing experience with the ability to lead discussions independently • Solid knowledge of HR, payroll, and workforce processes • Ability to manage multiple priorities in a fast-paced environment • Strong analytical and problem-solving skills • Excellent communication skills (written and verbal)

🏖️ Benefits

• Base Salary plus Incentive Pay • Medical, Dental, Vision • Life Insurance & Disability Coverages • Health Savings Account • 401k Match Program • Unlimited Vacation Time