Alignment Health
501 - 1000 employees
Founded 2013
⚕️ Healthcare Insurance
🛡️ Insurance
🏥 Healthcare
💰 $135M Series C on 2020-03
Healthcare Insurance • Insurance • Healthcare
Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.
Customer Success Lead
🕒 3 days ago
🗣️🇪🇸 Spanish Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Alignment Health
501 - 1000 employees
Founded 2013
⚕️ Healthcare Insurance
🛡️ Insurance
🏥 Healthcare
💰 $135M Series C on 2020-03
Healthcare Insurance • Insurance • Healthcare
Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.
📋 Description
• Take full ownership of complex, urgent, and high-visibility member escalations • Lead service recovery efforts with a focus on empathy and restoring member trust • Serve as the primary point of contact for sensitive or escalated issues • Ensure all escalation responses are accurate and compliant • Partner cross-functionally to remove barriers and drive resolution
🎯 Requirements
• Strong knowledge of Medicare Managed Care plans required • 3+ years of customer service experience required (healthcare preferred) • Previous Lead or equivalent experience required • Experience handling complex or executive-level escalations strongly preferred • Bilingual (English/Spanish) preferred
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities
Apply NowSimilar Jobs
🕒 3 days ago
Lead Customer Success Manager managing post-sales relationships for enterprise clients at Tines. Driving retention and value realization while collaborating with Sales and technical teams to achieve business outcomes.
🇺🇸 United States – Remote
💵 $190k - $220k / year
⏰ Full Time
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
🕒 3 days ago
Customer Success Manager enhancing client portfolios while driving automation strategies in a SaaS environment. Managing executive relationships and growth potential for strategic customers.
🇺🇸 United States – Remote
💵 $111.8k - $167.6k / year
💰 $200M Series G on 2021-06
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
🕒 3 days ago
Customer Success Manager guiding high-impact Enterprise customers to adopt and derive value from Webflow's platform. Building strategic relationships and driving customer outcomes.
🇺🇸 United States – Remote
💵 $148.5k - $175k / year
💰 $120M Series C on 2022-03
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
🕒 3 days ago
Sr. Customer Engagement Marketing Manager at PointClickCare driving customer engagement and advocacy in healthcare technology. Remote role with responsibilities in strategic planning and community engagement.
🇺🇸 United States – Remote
💵 $130k - $144k / year
💰 Secondary Market on 2022-03
⏰ Full Time
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
🕒 3 days ago
SMB Customer Success Manager at Dutchie ensuring operational success for dispensary clients through proactive account management and risk mitigation.
