Senior Application Support Engineer

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November 25

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Alkymi

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Artificial Intelligence • Finance • Fintech

Alkymi is a company that provides AI-powered data workflows specifically designed for the financial services sector. The company offers an end-to-end solution for managing private markets data processing by transforming unstructured investment data into standardized, interactive datasets. Alkymi's platform leverages advanced AI, machine learning (ML), and large language models (LLMs) to automate data workflows, enabling financial firms to handle complex documents efficiently. This automation helps firms supercharge their operations, respond quicker to market changes, and make data-driven investment decisions. Through integrations with downstream systems, Alkymi ensures real-time delivery of structured portfolio data. Their solutions are utilized in various areas such as private equity, wealth and asset management, and financial data operations.

11 - 50 employees

🤖 Artificial Intelligence

💸 Finance

💳 Fintech

💰 $21M Series A on 2022-10

📋 Description

• Collaborate with other members of the Application Support team to serve the needs of the customer • Efficiently triage and resolve customer issues and remain calm in trying situations, escalating issues to the manager when appropriate • Communicate accurately, clearly and effectively with customers both verbally and in writing • Make suggestions to management to help reduce or eliminate recurring issues • Follow processes to hand-off issues to other teams and follow up to ensure the issue is being resolved in a timely manner • Effectively handle all assigned tickets through to Support resolution • Subject Matter Expert (SME) in at least three functional areas • Review and update site configuration primarily in MS SQL databases • Be on rotation to take after-hours calls and be available to assist 24/7/365 to assist resolving SEV 1 issues

🎯 Requirements

• 5+ years of experience working on a support team and solving complex problems • Strong ability to create and interpret custom scripts using a more advanced SQL query structure • Advanced experience using JIRA or a similar ticketing system • Familiarity with Google docs • Exceptional communication and customer facing skills • Strong problem solving skills • Ability to effectively manage customers and their expectations • Strong attention to detail and demonstrated expertise in technical application support tasks • Flexible and adaptable to changing requirements and environments • A high degree of self-confidence and self-motivation

🏖️ Benefits

• unlimited paid time off • 401(k) with employer match • remote-first environment