Customer Relationship Manager

🕒 3 days ago

🐊 Florida, North Carolina, +2 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Allegion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

🔐 Security

🔧 Hardware

🏢 Enterprise

💰 Post-IPO Debt on 2022-06

Security • Hardware • Enterprise

Allegion is a company specializing in security solutions, focusing on security around the door and adjacent areas. They produce a wide range of products from mechanical locks to advanced biometric scanning devices, providing integrated and simple security solutions. Allegion aims to redefine security through innovative technology, ensuring safety wherever customers may be.

📋 Description

• Serve as the primary liaison between Allegion and assigned customer accounts, handling inquiries via email, phone, and customer portals. • Provide ETA updates, expedite requests, and resolve questions on missed ETAs, quotes, escalations, and IVR compliance. • Participate in weekly, biweekly, or monthly customer conference calls to review SLA performance, open issues, and overall service delivery. • Document all updates and customer communications in work orders per customer request. • Run daily reports in Field Services (D365), including Open Call and Closed Call Reports. • Compare portal data with internal reports to ensure accuracy and compliance. • Process distributor quotes by entering them into Field Services and submitting them to customers. • Manage PM programs for assigned accounts and monitor PM completion. • Review and resolve daily billing reports from the billing team.

🎯 Requirements

• Bachelor’s degree preferred • 1–2 years of experience in customer service, account management, or service coordination (B2B preferred). • Experience working in Microsoft Dynamics (D365) and customer portals such as Service Channel. • Must have a bias for proactive communication methods leveraging direct communication (Phone/Teams) over passive communication (emails). • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. • Analytical skills to interpret reports, identify trends, and drive process improvements. • Proactive problem-solving mindset and ability to work collaboratively across teams.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements