Customer Support Specialist

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Allego

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SaaS • Enterprise • B2B

Allego is a leading provider of sales enablement solutions that empower client-facing teams with the knowledge, content, and insights they need to engage buyers and close more deals. The platform offers a comprehensive suite of tools including sales content management, digital sales rooms, conversation intelligence, and channel sales enablement—all powered by advanced AI capabilities. Allego serves various industries such as financial services, life sciences, and technology, and is trusted by a quarter of Dow Jones industrial companies. Its solutions are designed to improve coaching efficiency, reduce sales cycles, and enhance readiness and learning, ultimately boosting sales team productivity and performance.

201 - 500 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

📋 Description

• Manage inbound customer requests for technical support and services • Resolve inbound Customer Support questions in a timely and accurate manner via phone and email • Identify customer needs and help customers to leverage specific Allego features • Analyze and report product challenges and enhancements to Allego’s Product Team • Provision new customer systems and users • Assist with supplemental content creation and transformation • Assist with feature configuration and activation for new implementations • Contribute to the Allego Training and Knowledge Base by authoring email templates and articles to help customers

🎯 Requirements

• Excellent communication and problem-solving skills • Detail orientation and are driven by quality • Ability to operate in an extremely fast-paced and evolving start-up environment • Experience using a CRM (Salesforce) is preferred • Bachelors degree or equivalent experience required