Customer Experience Specialist

Job not on LinkedIn

🕒 6 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Allied Roofing Partners

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏗️ Construction

🤝 B2B

Construction • B2B

Allied Roofing Partners is a national residential roofing group that builds and supports a network of market-leading roofing contractors across the United States. The company provides flexible capital, strategic and operational support, shared resources, and a partner network while preserving operational autonomy and the local brands and legacies of its partner companies. Allied focuses on long-term partnerships to drive growth, operational excellence, and value creation for employees, customers, and communities.

📋 Description

• Respond to new website, phone, and social media inquiries within minutes. • Contact homeowners to understand their needs and provide an exceptional customer experience. • Qualify opportunities and schedule roofing inspections and estimates. • Follow proven call scripts and follow-up processes. • Accurately document all customer interactions within company CRM systems. • Re-engage homeowners who previously requested estimates or information. • Contact aging leads, previous customers, missed calls, and unsold estimates. • Help convert existing marketing leads into scheduled appointments. • Represent multiple Allied Roofing Partners brands with professionalism, urgency, and enthusiasm. • Build rapport with homeowners and confidently schedule appointments. • Meet daily and weekly performance goals for response time, contact rates, and appointments booked.

🎯 Requirements

• Experience in customer service, appointment setting, inside sales, or call center environments. • Outstanding phone presence with strong communication and active listening skills. • Comfortable working remotely while managing daily priorities independently. • Experience using CRM software and virtual phone systems. • RingCentral experience is strongly preferred. • Tech-savvy with the ability to quickly learn new software and systems. • Coachable, goal-oriented, and motivated by measurable performance. • Reliable high-speed internet and a quiet, professional home office. • Authorized to work in the United States. • Must reside in the Central Time Zone or be willing to consistently work Central Time/PST Time Zone

🏖️ Benefits

• Health, Dental & Vision Insurance • 401(k) • Paid Time Off (PTO) • Company-provided equipment and software • Overtime opportunities during peak seasons • Professional development and advancement opportunities