Customer Success Manager

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🕒 March 27

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Allium

WebsiteLinkedInAll Job Openings

1 - 10 employees

Allium provides on-chain data infrastructure products ranging from managed blockchain databases, enriched data schemas, to real-time alerting capabilities.

📋 Description

• Own onboarding, product adoption, training, renewals, advocacy programs, and expansion across your accounts. • Design and implement scalable Customer Success strategies that align with customer lifecycle stages and revenue goals. • Partner closely with Sales to drive upsells, cross-sells, and identify new revenue opportunities inside accounts. • Build and nurture executive relationships with key customer stakeholders and act as a trusted strategic advisor. • Translate customer feedback into actionable product insights and prioritize features that drive stickiness and revenue growth. • Build and own a comprehensive health scoring system to monitor adoption, engagement, and at-risk accounts. • Create frameworks, QBR templates, customer education programs, and proactive engagement models. • Turn successful customers into advocates through case studies, references, and participation in product advisory boards. • Contribute to the early hiring, mentoring, and scaling of the Customer Success organization as Allium grows.

🎯 Requirements

• 5+ years in Customer Success, Account Management, or Strategic Partnerships, including building or scaling CSM teams and systems. • Deep experience in Web3, blockchain, or infrastructure-as-a-service products, with a proven understanding of developer workflows, blockchain architectures, and the unique nuances of decentralized ecosystems. • Track record of developing and executing Customer Success strategies that drive adoption, retention, and expansion at scale. • Strong operational chops: you’ve built success metrics, account plans, onboarding frameworks, and customer journey maps. • Experience managing both large enterprise accounts (multi-stakeholder, complex deployments) and high-velocity digital-first users. • Deep understanding of customer health modeling, risk mitigation, success planning, and executive stakeholder management. • Success in early-stage environments, with the ability to balance structure-building with day-to-day account management. • Ability to work cross-functionally with Product, Engineering, Sales, and Marketing to align customer outcomes with company strategy. • Exceptional communication skills — comfortable operating at both the technical level and the executive boardroom level.

🏖️ Benefits

• Medical, Dental, Vision, Life and AD&D insurance - US folks get 100% coverage for Gold plans, 80% for dependents • Ownership - Meaningful early-stage equity. Every full-time employee receives a stock option grant so you can share directly in Allium's upside • Time off - Flexible, trust-based paid time off. We encourage people to take the rest they need. In every country we hire, our policies meet or exceed local statutory vacation requirements • Retirement - Company sponsored 401(k) plan in US so you can save pre-tax for the long term