Senior Manager, Operations Enablement

September 17

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Alma

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At Alma, we’re making it easier for consumers to access high-quality, affordable mental health care by supporting providers in building thriving private practices. We believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Our consumer experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. We’ve raised $90.5M from incredible investors like Insight Partners, Tusk, Primary, Optum Ventures, and First Round and were named one of Fast Company’s Most Innovative Companies in Health in 2020.

51 - 200 employees

📋 Description

• Lead and develop a team of 6–8 enablement professionals (instructional designers, trainers, content strategists) to drive a unified, cohesive enablement strategy that manages dependencies, streamlines priorities, and guarantees quality and continuity across all enablement touchpoints. • Partner with Operations leaders to create a strategy and roadmap for the future of Enablement on Operations, analyzing performance trends and workforce needs to proactively address knowledge or execution gaps. • Own the Operations enablement lifecycle end-to-end, setting goals, driving timelines, removing blockers, and aligning stakeholders to ensure high-impact deliverables are shipped on time. • Translate product, policy, and org-level changes into effective team enablement plans that include training, documentation, communication plans, and QA improvement strategies. • Lead cross-functional enablement initiatives in partnership with our Learning and Development team and Operations leadership ensuring Ops enablement remains fully aligned with Alma’s company-wide L&D strategy. • Motivate and influence the broader team to embrace a strong learning culture, supporting education initiatives across the Operations team as needed.

🎯 Requirements

• 6–8 years of work experience in learning & development and/or enablement, ideally in fast-paced, high-growth environments • Prior people management experience, leading multi-disciplinary teams and developing others’ skills and careers • Expert with content management software and learning management software such as Guru, Docebo, and Articulate 360 • Relentlessly organized with meticulous attention to detail and exceptional project management skills • Passionate about mental health, Alma's mission, and diversity, equity, and inclusion (DE&I) • Experience designing for scale and working with large or distributed teams (100+) • Exceptional interpersonal communication skills and ability to translate complex and technical details into actionable and digestible information • Excellent leadership skills with ability to influence and collaborate effectively across cross-functional teams

🏖️ Benefits

• We’re a remote-first company • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans • 401K plan (ADP) • Monthly therapy and wellness stipends • Monthly co-working space membership stipend • Monthly work-from-home stipend • Financial wellness benefits through Northstar • Pet discount program through United Pet Care • Financial perks and rewards through BenefitHub • EAP access through Aetna • One-time home office stipend to set up your home office • Comprehensive parental leave plans • 12 paid holidays and 1 Alma Give Back Day • Flexible PTO