Director of Retail Operations – APAC

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October 28

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Alo Yoga

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Fashion • Retail • Wellness

Alo Yoga is a lifestyle brand that is widely recognized for its yoga-inspired athletic wear and accessories. Catering to both men and women, Alo Yoga offers a diverse range of products including clothing, yoga mats, and wellness items. Known for its stylish collections often seen on celebrities like Kendall and Kylie Jenner, the company provides apparel for various activities such as yoga, running, and lounging. Alo Yoga combines contemporary fashion with performance-driven designs, making it a popular choice among fitness enthusiasts and style-conscious individuals.

501 - 1000 employees

Founded 2007

👗 Fashion

🛒 Retail

🧘 Wellness

📋 Description

• Manage cross-functional critical-path milestones for new country enablement activities, maintaining detailed project plans and trackers to drive towards first store business enablement. • Conduct impact and gap assessment against global operating model, systems, and processes to determine local adaptations for local market. • Partner with Global Retail Operations team to develop new operating models, processes, and technology changes to adapt to store concept variations, including department store, mall, and freestanding store operating models. • Partner with local logistics and last mile delivery providers and HQ-based Supply Chain teams to develop fulfillment models customized on a store-by-store basis to meet business needs. • Support with NSO planning, coordination and training. • Own and maintain localized Retail Calendar to include local events, holidays, initiative pilots and rollouts, communication campaigns, leveraging Global Retail Calendar as baseline. • Oversee all store and field leader communications via Zipline communication platform, leveraging global communication content as baseline, managing translation to local language while maintaining feeling and essence of messaging. • Maintain Zipline Resource Library for country, ensuring that all policies and procedures align to local market expectations and are translated for local consumption. • Support facilitation of weekly market level field leader meetings, ensuring general alignment with global approach. • Support planning, logistics, and facilitation of market events in conjunction with field leadership and global teams. • Own the regional retail calendar, sequencing global and local initiatives around workload, capacity, and market-specific considerations. • Lead end-to-end execution of global initiatives in-region, ensuring full integration across communications, translations, logistics, training, and measurement. • Ensure launches are complete, relevant, and seamless to execute prior to reaching stores. • Measure adoption and execution success, sharing insights with both regional leadership and HQ. • Build deep store operations expertise through participating in hands-on store process execution and maintain detailed understanding of ALO's policies and procedures. • Safeguard against siloed or fragmented approaches, ensuring the region reflects ALO's global brand, standards, and culture. • Build strong peer-level relationships with regional leaders across Logistics, Loss Prevention, Planning, Buying, Technology, Merchandising, and Marketing. • Identify opportunities for process improvements to simplify execution and drive labor efficiencies while maximizing business and operations performance. • Support solution design, testing, and policy and procedure development for operational rollouts. • Demonstrate strong decision quality: knowing which processes and policies can flex, which must hold, and when to escalate to global leadership. • Regularly review operational KPIs at store level and partner with field leader and store teams to drive KPI improvements and delivery against KPI expectations. Responsible for driving key operational metrics including Inventory Accuracy, Shrink, and Recovery/Replenishment Rates.

🎯 Requirements

• Minimum of 10 years in multi-country retail operations management across APAC, with a focus on execution in Hong Kong, Taiwan, Macau, South Korea, Japan, Australia, and NZ. Experience at a global brand preferred. • Proven project management skills and the ability to thoughtfully develop and manage against detailed timelines. • Self-starter with ability to identify issues, propose solutions, and implement improvements • Ability to support a non-traditional work schedule (including holidays and weekends) to support stores, as needed • Advanced knowledge of Microsoft Office Suite, especially Excel and PowerPoint • Ability to travel to retail store locations throughout APAC and HQ office in Los Angeles as needed.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options