IT Operations Specialist

🕒 July 11

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alpaca

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔌 API

💳 Fintech

₿ Crypto

API • Fintech • Crypto

Alpaca is a fintech company that provides a comprehensive brokerage and trading platform through a suite of APIs. These APIs enable developers and businesses to integrate algorithmic trading, app development, and embedded investing into their services. Alpaca offers services like trading in US stocks, ETFs, and cryptocurrency with options for local currency transactions. The company is recognized for its cyber security practices and is a member of FINRA and SIPC. Alpaca is ideal for fintech startups, broker-dealers, hedge funds, and other financial services looking to build sophisticated trading applications and platforms with minimal friction through their well-documented Broker API.

📋 Description

• Be the “Go-to-Person- for IT helpdesk requests • Diagnose and provide IT support for staff as required • Work with the HR and Security team to manage onboarding and offboarding activities • Set up and deploy laptops, devices, software, and other hardware • Assist with shipping and receiving of hardware assets • Manage MDM systems, including BYOD • Maintain the firm's inventory of all IT assets • Manage and secure endpoint devices at the direction of the Security Team • Provide training to staff on IT-related topics • Assist with change management and procurement activities • Other related duties as required

🎯 Requirements

• Excited about Alpaca’s mission and what we’re building • 3+ years of experience in an IT support or helpdesk role • Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support • Experience with automation workflows, SSO configurations, and scalable onboarding processes • Good scripting skills with a drive for automation. • Proven experience managing enterprise SaaS platforms. • Experience with cloud-centric environments and cybersecurity capabilities • Experience with traditional on-prem LAN/WAN environments • Strong analytical and problem-solving skills • Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm • Ability to cover Mountain time or Pacific time zones • Available for on-call rotations and after-hour responses as needed • Proactive self-starter and self-motivator with a focus on continuous improvement

🏖️ Benefits

• Competitive Salary & Stock Options • Health Benefits • New Hire Home-Office Setup: One-time USD $500 • Monthly Stipend: USD $150 per month via a Brex Card