Customer Success Associate

🕒 July 24

🇺🇸 United States – Remote

💵 $70k - $87k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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AlphaSense

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Debt Financing on 2022-06

Consulting • Healthcare • Marketing

AlphaSense is a market intelligence and search platform that empowers companies to unlock critical insights across an extensive universe of public and private content, including company filings, broker research, expert calls, and market trends. Its AI-driven technology affords users the ability to conduct comprehensive due diligence with speed and accuracy, reducing uncertainty and blind spots in decision-making. Trusted by major corporations, financial institutions, and asset management firms globally, AlphaSense serves sectors such as financial services, health care, and technology by providing generative AI-powered solutions that integrate internal proprietary data with external premium content.

📋 Description

• Schedule and run 1:1 onboarding sessions for new users helping them integrate AlphaSense into their workflow. • Reach out to low activity or dormant users through email and warm calling. • Support client sessions across a variety of industries and user types. • Work with Customer Success Managers and Account Managers to keep accounts healthy. • Assist sales teams by running product overview sessions for trials, joining demos when needed, and helping highlight the platform’s value to prospective users. • Spot themes, trends, and relevant content during client interactions and share these insights.

🎯 Requirements

• A client-facing professional with 1+ years of experience in high volume outreach or user support. • Comfortable speaking with a wide range of user types and guiding them through platform training; able to distill and explain complex issues in simple terms. • Strong at building rapport and keeping conversations clear and simple. • Energetic, curious and eager to learn new workflows and industry use cases on the job. Due to our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job! • Motivated, organized, and able to manage multiple tasks in a fast paced environment. • A strong communicator who works well in a team oriented setting.

🏖️ Benefits

• Performance-based bonus • Equity • Generous benefits program