Associate Service Delivery Manager

3 days ago

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Altera Digital Health

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Healthcare Insurance • SaaS • Enterprise

Altera Digital Health is a company focused on providing innovative healthcare IT solutions. They aim to improve healthcare delivery by offering adaptable and secure EHR systems such as Paragon Denali and Sunrise. Their offerings are tailored for rural, community, and mid-market hospitals, as well as multi-specialty and multi-site practices. The goal of Altera Digital Health is to enhance clinical workflows and healthcare outcomes while keeping financial goals in mind. With a commitment to innovation, transparency, and human-centered design, the company aims to make healthcare more understandable, navigable, and implementable.

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

📋 Description

• Assist in managing technology relationships with healthcare clients, including daily communications, weekly status meetings, and executive reporting on KPIs/SLAs. • Serve as a point of contact for hosting issues impacting clinical operations, ensuring timely escalation and resolution. • Help build and maintain strong relationships with healthcare executives and IT leaders. • Develop strategic insights to demonstrate understanding of client needs and regulatory priorities. • Support internal workstreams for healthcare clients, including system decommissions, right-sizing, security, and compliance best practices. • Assist in managing environmental change control for client awareness and acceptance, ensuring minimal disruption to patient care. • Use performance monitoring tools to proactively identify and resolve issues with guidance. • Ensure project deliverables, operational readiness, and uptime commitments are met. • Document client processes and procedures to support continuity and compliance. • Develop and maintain a deep understanding of how our services can optimize clinical workflows and improve patient outcomes. • Learn to identify opportunities for additional services that enhance care delivery and operational efficiency. • Assist in managing hosting profit margins while ensuring compliance with healthcare regulations. • Identify opportunities for solution optimization and workflow best practices aligned with healthcare standards. • Analyze performance data trends and present findings that support quality improvement initiatives. • Help identify and grow reference accounts by sharing success stories that demonstrate improved patient care and operational excellence.

🎯 Requirements

• Bachelor’s Degree preferred. • Strong interest in client-facing account management or technical support roles within healthcare IT. • Demonstrated ability to build and maintain strong relationships with healthcare stakeholders. • Foundational understanding of healthcare industry practices, clinical workflows, and regulatory requirements (HIPAA, HITRUST) is a plus. • Excellent communication, problem-solving, and interpersonal skills. • Ability to work effectively with clients of varying technical expertise in high-pressure, patient-impacting situations. • Ability to adapt to evolving healthcare technologies and compliance requirements. • Proactive and independent work style with flexibility to meet healthcare operational demands.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements