Client Success Manager

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November 17

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AlterCall

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Artificial Intelligence • HR Tech • Enterprise

AlterCall is a company that specializes in AI-powered coaching and leadership development for purpose-driven leaders and teams. Through its Leadership Intelligence Platform, AlterCall offers personalized virtual coaching and consulting services designed to improve leadership skills, enhance team performance, and foster personal and professional growth. By utilizing advanced AI models, the platform provides precise analytics, progress tracking, and insights to address challenges such as lack of direction, work-life imbalances, and the need for accelerated team scaling. Various levels of leadership accelerators, workshops, and enterprise consulting services are provided to achieve these goals.

11 - 50 employees

🤖 Artificial Intelligence

👥 HR Tech

🏢 Enterprise

📋 Description

• Maintain and enhance client lifecycle phases (onboarding, service-usage, renewal, and expansion) to ensure consistent and high impact engagement • Partner cross-functionally with Product, Sales, Marketing, Technology, and Ops • Own the renewal pipeline, proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes • Monitor key customer success metrics and implement strategies to improve outcomes and operational efficiency • Act as an escalation point, resolving and/or coordinating escalation responses with urgency and empathy • Share customer trends and performance insights with internal stakeholders

🎯 Requirements

• 5+ years of experience in customer success, account management, or client-facing roles within a SaaS or coaching platforms • Customer-centric mindset - proven track record in developing strong customer relationships and driving customer engagement, 90%+ retention rates • Cross-functional collaboration - demonstrated success in working with different teams including Sales, Marketing, Operations and Technology • Tool familiarity - Hubspot, Confluence, Stripe

🏖️ Benefits

• Health Benefits • Bonuses