Technical Account Manager

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June 16

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Altium

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Enterprise • Hardware • SaaS

Altium is a leading software company specializing in PCB (Printed Circuit Board) design tools and related software solutions. Their flagship product, Altium Designer, is widely recognized as one of the most popular PCB design software tools available. Altium also offers Altium 365, which enhances collaboration across the entire PCB design process by allowing sharing and management of design projects online. The company provides a range of PCB design solutions to various industries, including automotive, aerospace, consumer electronics, and medical devices. Altium further supports users with training, certification, and academic resources, catering to both professional designers and educational institutions.

501 - 1000 employees

Founded 1985

🏢 Enterprise

🔧 Hardware

☁️ SaaS

📋 Description

• Be the primary technical contact for Enterprise customers, ensuring their success with Altium solutions • Build trusted relationships and guide customers on implementation, integration, and optimization • Troubleshoot technical issues, escalate to R&D when needed, and drive resolutions • Identify growth opportunities and lead strategic business reviews • Collaborate with Sales, Support, and R&D to align customer needs with product development • Advocate for customers internally and provide actionable feedback • Monitor customer health and mitigate risks to drive retention

🎯 Requirements

• Bachelor's/Master's in Electrical/Mechanical Engineering or equivalent experience • 3+ years in technical account management, customer success, or ECAD/EDA client-facing roles • Hands-on Altium product experience preferred • Strong problem-solving and project management skills • Excellent communicator who can simplify technical concepts

🏖️ Benefits

• 🏥 Medical, Dental, Vision Plans and HSA and FSA accounts • ❤️ Basic Life and AD&D insurance; disability coverage where applicable • 🌅 Retirement 401(k) Plan Option with Altium match • 🧘 Calm App and Employee Assistance Program • 🏖 Paid holidays plus a “Choice Day” off per quarter • ✈️ Paid time-off on arising schedule upon key milestones • 🤒 Sick time for Dr. appointments or family health needs • 👶 Family medical, maternity, paternity, and military leave • 🏡 Flexible working arrangements available based on role and location • 🥳 Employee referral and employee-of-the-month programs • 🖥 Home internet allowance • 📚 Professional development support • 🥪 Free lunch, snacks, and drinks in the office • 🚗 Free parking