B2C Service Consultant

Job not on LinkedIn

6 days ago

đŸ—ŁïžđŸ‡§đŸ‡·đŸ‡”đŸ‡č Portuguese Required

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Logo of AM53 Smart Solutions

AM53 Smart Solutions

Fintech ‱ B2B ‱ Enterprise

AM53 Smart Solutions is a consultancy and solutions provider focused on optimizing processes and productivity for the payments market. The company offers technical and business analysis, Business Intelligence strategy and implementation, custom application development, and specialized services around Verifone PAYware CMS (issuance and acquiring). AM53 also provides HR recruitment services for technology professionals and delivers integration products and connectors for payment systems.

11 - 50 employees

Founded 2010

💳 Fintech

đŸ€ B2B

🏱 Enterprise

📋 Description

‱ Resolve production incidents as per the customer SLAs ‱ Custom Development: Build and enhance RightNow BUI extensions using JavaScript, HTML, and CSS. CPM, Custom scripts using PHP. ‱ Configuration & Scripting: Implement business rules, workflows, and custom scripts to automate processes. ‱ API & Integration: Develop integrations with external systems (CRM, ERP, telephony, payment gateways) using REST/SOAP APIs and web services. ‱ Portal Development: Customize the customer portal with advanced UI/UX features. ‱ Performance Optimization: Monitor system performance, troubleshoot issues, and optimize code for scalability. ‱ Data Management: Handle ETL processes, perform data migration, and ensure data integrity across environments. ‱ Perform quarterly upgrade impact assessment and execute regression test cases.

🎯 Requirements

‱ Candidate should have 3+ years of Implementation and Support experience in Oracle CX products B2C Service (RightNow) ‱ Proficiency in PHP, JavaScript, HTML and CSS. ‱ Experience with Oracle RightNow APIs (Connect Web Services, REST API, ROQL). ‱ Problem-solving ability: Debugging, troubleshooting, and performance tuning. ‱ Hands-on experience with RightNow customization (portal widgets, extensions, php scripts) ‱ Experience with OIC (Oracle Integration Cloud).

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