AMA - Alberta Motor Association
1001 - 5000 employees
Founded 1926
🚘 Automotive
✈️ Travel
📦 Logistics
Automotive • Travel • Logistics
AMA - Alberta Motor Association is a membership-based organization that provides a wide range of services to its members, including roadside assistance, insurance products, driving lessons, vehicle registration, and travel assistance. AMA is committed to enhancing the safety and wellbeing of Albertans through community involvement, innovative programs, and member rewards. With a strong emphasis on protecting motorists and providing valuable services, AMA supports both individual and business needs across various automotive and lifestyle sectors.
Member Service Representative, Roadside Assistance – Morning Shift
🔥 0 minutes ago
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AMA - Alberta Motor Association
1001 - 5000 employees
Founded 1926
🚘 Automotive
✈️ Travel
📦 Logistics
Automotive • Travel • Logistics
AMA - Alberta Motor Association is a membership-based organization that provides a wide range of services to its members, including roadside assistance, insurance products, driving lessons, vehicle registration, and travel assistance. AMA is committed to enhancing the safety and wellbeing of Albertans through community involvement, innovative programs, and member rewards. With a strong emphasis on protecting motorists and providing valuable services, AMA supports both individual and business needs across various automotive and lifestyle sectors.
📋 Description
• Report to the Supervisor, Member Rescue • Act as one of the first points of contact for members calling for roadside assistance • Respond to high-volume inbound roadside assistance calls • Record member information thoroughly and correctly • Identify call locations and assign calls accordingly • Process road service requests accurately and efficiently using geographical skills • Determine the support required for priority calls • Stay current on AMA products, services, Roadside Assistance services, and systems • Learn AMA membership offerings and educate members about coverage and costs • Work varied shifts, including evenings and weekends, for a 24/7 operation • Sit for extended periods of time
🎯 Requirements
• Open availability allowing a minimum of 16 hours per week • Preference for daily 10-hour availability starting between 6:00 AM and 9:00 AM, at least 4 days per week • Availability for one Saturday or Sunday shift per week, or both weekend days one week and the next weekend off • Attendance at all Monday-to-Friday training classes from 8:00 AM to 4:00 PM for up to 4 weeks • Availability for onsite equipment pickup • Private, secure, dedicated home office space free of distractions • Stable, high-speed internet • Smartphone device (Apple or Android) for two-factor authentication • Ability to pass a Canadian Criminal Record Check • High school diploma • Previous customer service experience, preferably in a call centre environment • Clear communication, telephone etiquette, and professionalism • Computer proficiency and ability to learn new applications and systems • Availability to work varied shifts and sit for extended periods • Mapping software experience is a bonus
🏖️ Benefits
• Competitive wage • Flexible hours • Possibility for future growth and development • Paid full-time training • Remote training • Schedule provided at least 2 weeks ahead of time • Option to pick up shifts from coworkers • Work from home • Sweatpants-to-work convenience
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