Associate Travel Consultant

2 days ago

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American Express Global Business Travel

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B2B • Transport • SaaS

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

10,000+ employees

Founded 2014

🤝 B2B

🚗 Transport

☁️ SaaS

📋 Description

• Learn about the products and services Amex GBT provides, including our end-to-end booking process • Resolve customer inquiries at the first point of contact • Use of booking tools and redemption platforms to ensure interactions are accurate and aligned with our loyalty program rules and regulations • Servicing clients across the globe with predominant focus on our clientele within North America

🎯 Requirements

• Highly proficient in computer skills and confident in navigating new software platforms • Experience in customer service, sales, call centers, or hospitality with extensive customer interaction • Proficient in English and French (written and spoken), professional communication and listening skills- an asset • Must have a quiet, secure home office space, free from noise and interruption • Collaborative and professional with clients, colleagues, and leadership • Proactive ability to identify problems, form solutions, and troubleshoot • Able to adherence to privacy and confidentiality protocols • High school diploma or equivalent

🏖️ Benefits

• Flexibility: You’ll work from home in both training and your full-time role • Paid training and full-time job assurance: Upon successful graduation, you’ll transition to a full-time role as a Travel Consultant • Salary increase: After achieving proficiency within 6 months, you will be eligible for a salary increase following a successful performance evaluation • TICO Certification: We’ll help you become a TICO certified travel professional • Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources to support you and your immediate family